Lead, Logistics (Vendor Returns)

RXO Inc.; East Midlands; On-site; GBP 30,000 - 55,000; Full time

Job summary

RXO Inc. is seeking a hands-on operations professional to lead the day-to-day coordination of the VRET operation in the UK.

You will ensure delivery aligns with customer expectations and service requirements while managing workload, KPIs and team performance. You will act as escalation point for operational issues, support process improvements, and maintain strong relationships with Amazon stakeholders and logistics partners.

Qualifications

• Experience in logistics coordination and delivery operations.
• Experience with transport, warehousing or supply chain ops.
• Proven ability to manage customer-facing service and performance reviews.

Responsibilities

• Lead daily coordination of the VRET operation to meet customer expectations.
• Monitor workload, productivity and operational KPIs across the team.
• Act as escalation point for operational issues, customer concerns and service risks.
• Prepare and maintain operational reports, dashboards and tracking tools.
• Support automation initiatives to improve accuracy and efficiency.

Tools

Microsoft Excel

Outlook

Job description

* Lead the day-to-day coordination of the Amazon VRET operation, ensuring delivery aligns with agreed customer expectations and service requirements.* Manage daily operational workflow, ensuring service levels and customer commitments are achieved.* Monitor workload, productivity and operational KPIs across the team.* Provide guidance and direction to team members and operational stakeholders supporting the VRET operation, ensuring service consistency and operational excellence.* Act as the escalation point for operational issues, customer concerns and service risks relating to the VRET activity.* Ensure customer delivery appointments are arranged and managed within agreed service levels.* Maintain excellent relationships with Amazon customer stakeholders, warehouse partners and transport providers.* Manage exception activity, including failed deliveries, customer refusals, inventory discrepancies and delivery rebooking requirements.* Ensure all customer communication is professional, timely and solution focused.* Analyse operational performance data and identify opportunities for improvement.* Produce and maintain operational reports, dashboards and tracking tools.* Support automation and technology initiatives that improve operational accuracy and efficiency.* Develop and implement new procedures to improve service quality and operational productivity.* Ensure compliance with all company processes, SOPs and customer requirements.* Strong logistics leadership and people management capability.* Excellent organisational and planning skills.* Ability to prioritise workload and manage competing deadlines.* Strong commercial awareness and customer focus.* Excellent communication and stakeholder management skills.* Analytical mindset with strong problem-solving capability.* Ability to influence across departments and operational functions.* Positive, proactive and resilient approach.* Continuous improvement mindset with a focus on operational excellence.* Experience supporting operational service delivery, customer accounts or logistics coordination activities.* Previous experience within transport, logistics, warehousing or supply chain operations.* Strong understanding of inventory control and operational processes.* Experience managing customer-facing service activities.* Experience supporting customer stakeholder relationships and operational performance reviews.* Proven ability to manage multiple priorities in a fast-paced environment.* Experience using Microsoft Office applications, particularly Excel and Outlook.* Strong reporting and analytical skills.### Join Our Talent CommunityWe're looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.