Lead IT Systems Administrator

Harnham; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK banking business is seeking a Lead IT Systems Administrator to own internal IT systems and the Atlassian environment. The ideal candidate will have strong knowledge of Atlassian and Jira Service Management, along with proven experience in building automation processes from scratch. This role offers the opportunity to drive improvements in operational resilience within a high-growth, regulated environment. The position is hybrid, requiring 2-3 days a week in the office in London.

Qualifications

• Strong hands-on knowledge of Atlassian and Jira Service Management beyond admin basics.
• Proven experience in building automation from scratch.
• Comfortable functioning in scale-up or regulated environments.

Responsibilities

• Own Atlassian Cloud and Jira Service Management workflows and automations.
• Design and improve incident management and alerting processes in JSM.
• Automate workflows related to joiner/mover/leaver processes.

Skills

Atlassian/JSM knowledge

Building automation

Proactive operator

Strong communication skills

Tools

Atlassian Cloud

Jira Service Management

Entra ID

Job description

Hybrid - 2-3 days a week in office (London, Liverpool Street)

Join a high-growth UK banking business supporting 200+ fintech partners through Banking-as-a-Service infrastructure. This is a key role in building a modern, automated IT function with strong operational resilience as the UK organisation scales rapidly.

The role

As Lead IT Systems Administrator, you\'ll take full ownership of internal IT systems and the Atlassian environment, with a strong focus on automation, access management, incident processes, and SSO. You\'ll lead a small SysAdmin team and work closely with Engineering and SRE.

What you\'ll do

• Own Atlassian Cloud / Jira Service Management (workflows, rules, automations)
• Design and improve incident management + alerting processes in JSM
• Automate joiner/mover/leaver workflows (JSM + Entra ID)
• Build automated access audits, reviews, and recertification
• Create reporting/dashboards for CIO + Board
• Drive improvements in operational resilience and IT processes

What we\'re looking for

• Strong hands-on Atlassian/JSM knowledge (beyond admin basics)
• Proven experience building automation from scratch
• Proactive, high-ownership operator with strong comms
• Comfortable in scale-up and/or regulated environments
• In-person technical (JSM rules/automation + Atlassian)