IT Support Lead

Lendable Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Lendable Ltd. in London is seeking an IT Support Lead to scale a high-performing support function across UK sites and remote users.

You will guide IT Engineers, automate workflows, and shape IT strategy while hands-on resolving complex issues. This role progresses toward IT Manager and requires leadership, strong stakeholder management, and deep knowledge of ITSM platforms.

Hybrid role with travel to Kent and London offices as needed.

Qualifications

• 5+ years in IT Support/IT Systems/Service Desk.
• Experience leading teams.
• Experience implementing and optimising ITSM systems (Zendesk/Jira/Freshdesk).
• Strong communication and stakeholder management.

Responsibilities

• Lead and support IT team, overseeing day-to-day operations.
• Set strategic IT direction aligned with growth goals.
• Escalation point for complex issues; ensure prompt resolution.
• Maintain Windows, MacOS, Linux, mobile devices and office equipment.
• Develop IT standards, knowledge base, and training resources.
• Oversee onboarding/offboarding across UK and international locations.
• Configure and manage ITSM systems and report metrics.
• Support office and remote tech needs; drive automation.

Skills

IT Leadership

Team Coaching

Stakeholder Management

ITSM Systems

MDM Platforms

MacOS Troubleshooting

Automation & Scripting

Tools

Zendesk

Jira

Freshdesk

JumpCloud

Jamf

Kandji

Job description

# IT Support Lead* London* Full Time (Permanent)* Hybrid* ITApply for this role## About the roleA proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.**What you'll be doing*** Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance* Set strategic direction for IT, aligning team objectives to business needs and company growth goals* Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction* Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment* Develop and implement IT standards, knowledge base articles, and training resources* Drive continuous improvement of IT workflows, through automation and process optimisation* Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations* Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection* Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics* Support office and remote working technology needs and encourage a culture of innovation and accountability**What we’re looking for*** Minimum of 5+ years in IT Support/IT Systems/Service Desk environments* Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji* Experience in leading teams* Proven coaching abilities, with a track record of supporting high-performing, inclusive teams* Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations* Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals* Strong communication and stakeholder management skills* Understanding of security protocols and strategies for threat mitigation* Willingness to travel to office locations in Kent and London as needed**Nice to haves*** Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement* Knowledge of cloud platforms such as AWS and Google Cloud* Direct experience scaling IT functions in high-growth tech environments* Industry experience in fintech or financial services is a plus* Experience with network management and troubleshooting**Interview process*** A quick phone call with one of the team* Technical Interview* Team Interview + Meet the team you’ll work with daily* Culture Interview + Meet a member of the senior tech leadership.Apply for this role