Lead IT Operations & Support Analyst

FAIRR Initiative; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

FAIRR Initiative in London is seeking a Senior IT Analyst to be the principal in-house resource for day-to-day IT support and operations, handling first and second-line queries and owning incidents through to resolution. You will coordinate joiners, movers and leavers, manage access, assets and changes, and support small IT projects while maintaining robust security and GDPR compliance.

The role requires independent work, strong problem-solving, and the ability to balance competing priorities in

Qualifications

• Strong hands-on IT support in a modern workplace environment.
• Experience managing incidents and service requests through full lifecycle.
• Experience with joiner, mover, leaver processes and access control.
• Experience administering Microsoft 365 and Windows devices.
• Knowledge of IT asset records, governance and control evidence.
• Understanding of data protection and GDPR compliance.

Responsibilities

• Provide first and second-line IT support and resolve routine enquiries.
• Own incidents from initial contact to resolution, coordinating third-party support as needed.
• Manage joiners/movers/leavers, access rights and device provisioning.
• Administer Microsoft 365, Windows laptops and mobile devices.
• Maintain asset registers and support change management processes.
• Deliver small IT projects and service improvements.

Skills

IT support

Microsoft 365

Identity administration

Security & data protection

Vendor coordination

Documentation

Windows devices

Tools

Intune

SharePoint

Entra ID

Job description

FAIRR Initiative in London is seeking a Senior IT Analyst to be the principal in-house resource for day-to-day IT support and operations, handling first and second-line queries and owning incidents through to resolution. You will coordinate joiners, movers and leavers, manage access, assets and changes, and support small IT projects while maintaining robust security and GDPR compliance.

The role requires independent work, strong problem-solving, and the ability to balance competing priorities in