Lead Industrial Service Delivery Manager

GE Vernova Inc; Portsmouth; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Industrial Service Delivery Manager to enhance customer engagement and manage service delivery for industrial clients. This role is pivotal in ensuring customer satisfaction through proactive problem-solving and effective communication. You will oversee after-sales service, manage upgrades, and resolve technical and commercial issues while liaising with various stakeholders. Join a forward-thinking company that values flexible working arrangements and offers competitive benefits, including generous vacation time and a robust pension plan. If you are passionate about driving energy efficiency and decarbonization, this opportunity is perfect for you.

Benefits

Flexible Work Arrangements

10% Employer Pension Contribution

Income Protection

Private Health Insurance

Life Assurance

26 Days Vacation + Bank Holidays

Qualifications

• Experience in customer or account management roles.
• Excellent communication skills for liaising with stakeholders.

Responsibilities

• Act as a single Point of Contact for daily operations.
• Manage delivery of Long-Term Service Agreements and maintenance activities.

Skills

Customer Service Orientation

Problem-Solving Abilities

Time Management

Communication Skills

Multi-tasking

Business Financial Procedures

Education

Engineering Degree

Technical Knowledge in Power Systems

Tools

SAP

Salesforce

Job description

Job Description Summary

GE Vernova’s Power Conversion & Storage business provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies.

Job Description

As the Lead Industrial Service Delivery Manager, you will play a key customer-facing role and act as single Point of Contact for daily operations. You will deliver top-tier services and commercial management of enquiries to a set of Industrial customers.

You will be responsible for after-sales customer service and managing upgrades to installed bases of GE Vernova equipment. Some of the industries we support are: Metals, Mining, Factories, Renewables, Research & Development, among others.

In this role you will focus on:

• Being the customer advocate and taking a lead role in dealings with multiple major industrial sector customers.
• Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of industrial sites.
• Resolving commercial, technical, and quality issues on multiple contractual arrangements.
• Ensuring that all commercial procedures are followed together with development of new procedures and project management processes.
• Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
• Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
• Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
• Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.

Essential qualifications:

• Previous experience of working in a professional customer or account management role.
• Excellent customer service orientation and proactive problem-solving abilities.
• Ability to work efficiently without direct supervision.
• Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
• Good multi-tasking and time management skills.
• An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
• Possession of or ability to obtain BPSS security clearance.
• Valid UK driver's license.

Nice to have:

• Experience with SAP and Salesforce software.
• An engineering degree or technical knowledge in areas such as power systems, mechanical, electrical, industrial engineering, etc.

This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK BPSS clearance OR UK SC clearance) as part of the hiring process.

You can expect from us:

• Challenging and exciting world-first projects.
• Flexible work arrangements.
• Competitive salary.
• Flexible benefits so you can build a package that fits your personal needs. Some core benefits include: 10% Employer Pension Contribution (not subject to individual contribution), Income protection, Private Health Insurance and Life Assurance.
• 26 days vacation + bank holidays.

Flexible Working at GE Vernova

We know that life doesn’t fit into a one-size-fits-all schedule. That’s why we support flexible working, adaptable start and finish times or compressed hours where possible. We trust our people to manage their work in a way that suits them while delivering results on world-first projects.

We’re always looking for top talent! If this role isn’t quite right, but you’re interested in joining GE Vernova, we can support you to understand where your skills could help. Get in touch today and become part of a team shaping the future of power conversion technology! [e-mail]

The Energy to Change the World | GE Vernova → https://www.youtube.com/watch?v=W6Iz8nweeE4

Additional Information

Relocation Assistance Provided: No