Lead Housekeeper

Hilton Worldwide, Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking hotel as a Lead Housekeeper, where your leadership will ensure the highest cleanliness standards. In this vital role, you will manage a dedicated team, perform inspections, and deliver exceptional guest service. With a commitment to personal development and a wide array of rewards, this position offers a unique opportunity to grow your career in a vibrant environment. Be part of a team that values every role in creating unforgettable experiences for guests, all while enjoying competitive pay and comprehensive benefits.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Team Member Referral Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Modern Team Member’s areas

Qualifications

• Previous experience in a Housekeeping supervisory role.
• Strong organizational and analytical skills are essential.
• Proficiency with computers and programs, including Microsoft Office.

Responsibilities

• Allocate work duties to Team Members and perform inspections.
• Manage and train Room Attendants to meet performance standards.
• Ensure adherence to hotel brand standards at all times.

Skills

Organizational Skills

Analytical Skills

Guest Service

Team Management

Microsoft Office

Job description

Job Description - Lead Housekeeper (HOT0BJ27)

Job Number:

HOT0BJ27

Work Locations

Hilton London Canary Wharf Hotel, South Quay, Marsh Wall, London E14 9SH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Hilton London Canary Wharf is a modern, full-service hotel with 282 guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic Park, and the O2, the hotel welcomes a wide range of guests on business and leisure. It is consistently voted within the top 5 Hilton properties in the UK & Ireland.

A WORLD OF REWARDS

• Hourly rate of £14.00
• Free and healthy meals when on duty
• Grow your Career - Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

What will I be doing?

As a Lead Housekeeper, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Lead Housekeeper will perform the following tasks to the highest standards:

1. Allocate work duties to Team Members
2. Perform routine inspections of all check-out rooms and spot checks of all occupied rooms
3. Report and follow up on any maintenance defects or other issues
4. Inspect, routinely, service areas, storerooms, and corridors
5. Schedule and supervise deep cleaning and other projects
6. Manage and train Room Attendants and other Team Members to ensure their performance meets standards
7. Manage stock control and equipment maintenance efficiently
8. Provide excellent Guest service, including VIP and special requirements
9. Ensure adherence to hotel brand standards at all times

What are we looking for?

1. Previous experience in a Housekeeping supervisory role
2. A successful track record of managing a team
3. Strong organizational and analytical skills
4. A passion for delivering exceptional guest service
5. Proficiency with computers and programs, including Microsoft Office (preferred)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes many roles to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.