Head Housekeeper – Epsom

AG Hotels Group; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking hospitality platform as a Head Housekeeper at a charming hotel in Epsom. This role is pivotal in ensuring that guests enjoy a pristine environment, where your leadership will guide a dedicated housekeeping team to uphold the highest standards of cleanliness and service. You'll oversee daily operations, manage supplies, and ensure compliance with health and safety regulations, all while fostering a positive atmosphere for both guests and staff. If you are passionate about hospitality and have a knack for leadership, this is the perfect opportunity to make a significant impact in a thriving environment.

Qualifications

• In-depth knowledge of cleaning procedures and hotel operations.
• Previous supervisory experience in housekeeping is essential.

Responsibilities

• Supervise and mentor housekeeping staff to maintain high cleanliness standards.
• Manage inventory of supplies and respond to guest complaints promptly.

Skills

Team Leadership

Guest Complaint Resolution

Health and Safety Knowledge

Flexible Working

Tools

MS Office

Housekeeping Management Systems

Job description

AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 15 prime locations across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.

Our Core Values are our GRACES:

• Growth: Unleashing potential for development
• Responsibility: Owning results and outcomes
• Ambition: Pursuing impactful goals
• Expertise: Mastering our craft
• Service: Providing service that benefits our communities

We are looking for an experienced and dedicated Head Housekeeper to manage the housekeeping team at our 28-bedroom hotel, Orchid Hotel in Epsom. You’ll be responsible for maintaining high cleanliness standards in guest rooms and public areas, overseeing equipment maintenance, and managing inventory control.

Position:Head Housekeeper
No. of positions:1
Location:Epsom

Key Responsibilities

• Supervise, mentor and recruit housekeeping staff
• Assign daily tasks and ensure all areas of the hotel are cleaned and maintained to the highest standards
• Conduct regular audits to ensure cleanliness and adherence to established procedures
• Manage and coordinate the inventory of housekeeping supplies, linen, and equipment
• Respond to guest requests and complaints promptly and professionally
• Maintain a working knowledge of health and safety regulations and ensure compliance within the department
• Collaborate with other departments, such as front desk and maintenance, to ensure smooth operations and guest satisfaction
• Monitor and control departmental expenses within budgetary guidelines
• Any other work as assigned by senior management
• Ensuring that any maintenance issue is reported on time to the maintenance department.

Requirements

• In-depth knowledge of cleaning procedures, hotel operations, and health & safety standards.
• Previous experience in a supervisory role within the housekeeping department
• Ability to handle guest complaints and resolve issues with tact and professionalism.
• Proficient in basic computer skills, including MS Office and housekeeping management systems.
• Ability to work flexible hours, including weekends and holidays

AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.