Lead Host – Guest Experience & Team Leader

The Ned & Ned's Club; Greater London; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Free meals

Staff discounts

Wellbeing benefits

Birthday day off

Volunteer day

Refer a friend

Social events

Employee assistance program

Job summary

The Ned and Ned’s Club is seeking a Head Host to lead a team of hosts, welcoming members and guests and setting the tone for each visit. You will manage guest reservations, coordinate with bar, floor and management teams, and build rapport with regular guests to tailor experiences.

Expect a role that blends high hospitality standards with a warm, calm demeanor, offering opportunities to coach junior colleagues and maintain The Ned’s renowned guest experiences across its venues.

Qualifications

• Experience in hospitality and guest-facing roles.
• Ability to lead and coach a team of hosts.
• Strong communication and problem-solving for guest requests.

Responsibilities

• Lead a team of hosts to welcome and settle members and guests.
• Handle guest requests and queries about reservations.
• Collaborate with bar, floor and management teams to ensure excellent experiences.

Skills

Hospitality service

Guest relations

Team leadership

Communication

Tools

Bookings system

Job description

The Ned and Ned’s Club is seeking a Head Host to lead a team of hosts, welcoming members and guests and setting the tone for each visit. You will manage guest reservations, coordinate with bar, floor and management teams, and build rapport with regular guests to tailor experiences.

Expect a role that blends high hospitality standards with a warm, calm demeanor, offering opportunities to coach junior colleagues and maintain The Ned’s renowned guest experiences across its venues.