Lead Hardware Service Analyst - Hybrid Data-Driven Ops

Co-op Digital; Manchester; Hybrid; GBP 42,000 - 49,000; Full time

Benefits offered by this job

Annual bonus

Holiday 28 days

Pension 10%

Onsite gym

Product discount

Stream pay access

Virtual healthcare

24/7 support

Training & development

Cycle-to-work

Job summary

Co-op Digital in Manchester is seeking a Lead Service Analyst to drive reliability and performance of hardware services used by colleagues and customers. You’ll analyse service data, manage supplier performance, and shape improvements across laptops, phones, and store scanners.

The role blends data insight, governance and collaboration with Service Managers, engineers and suppliers. The ideal candidate has ITSM/Service Operations experience, strong analytical skills and proficiency with Excel,

Qualifications

• Experience in IT Service Management or Service Operations.
• Experience analysing data to identify trends and opportunities to improve service performance.
• Strong communication and stakeholder management skills.

Responsibilities

• Analyse service performance data to identify trends, risks and opportunities for improvement across one or more technology services.
• Support incident, problem and change management activities, providing insight and evidence to support decision-making and continuous improvement.
• Produce and maintain service reporting, dashboards and performance insights for stakeholders and service reviews.
• Work with Service Managers, technical teams and suppliers to improve service performance and operational effectiveness.
• Monitor supplier performance, ensuring contracts are followed and costs tracked.
• Support operational readiness and service transition activities for new services and changes.
• Maintain accurate service records, knowledge articles and service catalogue information.
• Manage supplier invoicing and technology spend with robust governance.

Skills

ITSM

Data analysis

Analytical thinking

Reporting dashboards

Stakeholder mgmt

Power BI

Tools

Excel

PowerPoint

Power BI

Co-Pilot

Job description

Co-op Digital in Manchester is seeking a Lead Service Analyst to drive reliability and performance of hardware services used by colleagues and customers. You’ll analyse service data, manage supplier performance, and shape improvements across laptops, phones, and store scanners.

The role blends data insight, governance and collaboration with Service Managers, engineers and suppliers. The ideal candidate has ITSM/Service Operations experience, strong analytical skills and proficiency with Excel,