Lead IT Service Analytics & Optimization

Allscreens Nationwide Ltd; Manchester; Hybrid; GBP 42,000 - 49,000; Full time

Benefits offered by this job

Annual bonus

Paid holidays

Pension with employer contributions

Onsite gym (Manchester HQ)

Employee discounts

Stream pay access

Virtual healthcare

Training & development

Job summary

Co-op in Manchester is seeking a Lead Service Analyst to join our Technology team. You will monitor service health, analyze performance data and drive improvements across critical technology services.

You'll work with service managers, engineers and suppliers to ensure reliability, cost governance and operational excellence in a hybrid setting with home and office time. Flexible arrangements are encouraged throughout the interview process.

Qualifications

• Experience in IT Service Management, Service Operations or similar tech environment.
• Ability to analyse data, identify trends and provide clear insights.
• Strong stakeholder management and communication skills.
• Experience producing reports and dashboards for diverse audiences.
• Proficient in Excel, Power BI and related reporting tools.

Responsibilities

• Analyse service performance data to identify trends, risks and opportunities.
• Support incident, problem and change management with evidence-based insights.
• Produce and maintain service reporting, dashboards and insights for reviews.
• Collaborate with Service Managers, engineers and suppliers to improve performance.
• Monitor supplier performance and ensure contractual commitments are met.
• Support readiness and transition activities for new services and changes.
• Maintain accurate service records, documentation and knowledge articles.
• Manage supplier invoicing and technology spend with robust governance.

Skills

IT Service Management

Data Analysis

Stakeholder Management

Reporting & Dashboards

Communication

Tools

Microsoft Excel

Power BI

PowerPoint

Co-Pilot

Job description

Co-op in Manchester is seeking a Lead Service Analyst to join our Technology team. You will monitor service health, analyze performance data and drive improvements across critical technology services.

You'll work with service managers, engineers and suppliers to ensure reliability, cost governance and operational excellence in a hybrid setting with home and office time. Flexible arrangements are encouraged throughout the interview process.