Lead Experience Designer

Publicis Groupe; City Of London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading marketing agency seeks a Lead Product Designer to create impactful experience solutions. The ideal candidate will collaborate with teams to design customer journeys and engage stakeholders effectively while providing inclusive and innovative design strategies.

Benefits

Opportunity to work remotely for up to 6 weeks a year

Two additional paid leave days for wellness

24/7 helpline for mental health support

Family friendly policies with full pay for 26 weeks

Birthday day off

Agency discounts, onsite gym

Qualifications

• Experience in mapping customer journeys with product design.
• Ability to create and maintain design systems with a focus on inclusive design.

Responsibilities

• Lead experience and product design across integrated campaigns.
• Map and design end-to-end customer journeys.
• Champion customer value at every touchpoint.

Skills

Mapping customer journeys

Commercial mindset

Excellent communicator

Experience presenting

Research and validation

Create and maintain design systems

Job description

Company Description

At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.

We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.

Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.

Digitas. Experience the power of connection.

Our CommitmentDigitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Job Description

We’re hiring for a Lead Product Designer! You will play a crucial role in driving exceptional experience solutions that impact our clients' business and customers positively. You’ll be responsible for collaborating within a highly driven team to solve real customer problems, produce flawless designs, and champion Experience Design thinking to support our long-term client partnerships. If this interests you, please keep reading below for more information

Responsibilities

What you’ll be doing:

• Lead experience and product design across integrated campaigns, shaping journeys that drive clarity, engagement, and measurable performance.
• Map and design end-to-end customer journeys – from awareness to conversion and re-engagement – ensuring clear entry points, no dead ends, and always a next best action.
• Champion customer value at every touchpoint, interrogating ideas to make sure they genuinely solve something for the user and balance brand ambition with real needs
• Translate business and creative briefs into actionable CX strategy, joining up content, tools, landing pages, and product experiences into a connected ecosystem.
• Collaborate closely with strategy, creative, and tech teams to bring brand platforms to life through insight-led, user-focused journeys.
• Represent Experience at a senior level, simplifying complexity, influencing decision-making, and ensuring quality across workstreams, from landing pages to full-funnel journeys.

Qualifications

Skills we’re looking for:

• Experience in mapping customer journeys with product design
• Commercial mindset, adept in supporting new business efforts.
• Excellent communicator and storyteller, both verbally and in writing.
• Experience in presenting work to wide-ranging stakeholders.
• Proven research and validation experience to inform solutions.
• Ability to create and maintain design systems, with a focus on inclusive design and accessibility.

Additional Information

Digitashas fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

•WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.•REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.•HELP@HAND BENEFITS 24/7helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.• FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.•HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday.

•AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub – “The Pregnant Man”

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out thePublicis Career Pagewhich showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

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