Lead Event Manager - Immersive Live Concerts

Curate Group; Norwich; On-site; GBP 30,000 - 37,000; Part time

Benefits offered by this job

Paid training shift before first event

Job summary

Lumos Experiences in East Anglia is seeking a confident, guest-focused Event Manager to lead front-of-house for Friday and Saturday shows. This freelance role involves on-site setup, guest experience, team coordination and ensuring the show runs to Lumos standards.

Onboarding includes a paid training shift before your first solo event; you’ll be the on-site lead for the evening, coordinating a small front-of-house team and liaising with venue staff.

Qualifications

• Previous experience in event management, hospitality or front-of-house leadership.
• Strong attention to detail and complete reliability.
• A calm, confident decision-maker who’s comfortable leading a team on the night.

Responsibilities

• Act as the on-site lead for all event operations.
• Take overall responsibility for the success of the evening.
• Ensure the event runs on time and to Lumos standards.
• Make confident, informed decisions in real time.
• Oversee the full guest journey from arrival to departure.
• Ensure a warm, professional and efficient check-in.
• Monitor audience comfort, flow and atmosphere.
• Handle guest enquiries and resolve issues discreetly.
• Uphold the immersive, premium tone of the experience.
• Brief and lead front-of-house staff and assistants.
• Delegate roles clearly (setting up concert, ticketing, ushering etc.).
• Maintain morale and professionalism throughout the evening.
• Step in hands-on during busy periods.
• Manage event timings (doors, performance start and interval, where applicable).
• Liaise with musicians on readiness and cues.
• Ensure smooth transitions throughout the evening, with a team member always present in the room.
• Act as the main point of contact for the venue on the night.
• Maintain positive relationships with venue staff.
• Ensure compliance with venue rules and access times.
• Manage closing procedures and the venue handover.
• Calmly resolve last-minute challenges and guest complaints.
• Make quick, solutions-focused decisions.
• Escalate serious issues appropriately.
• Oversee a safe and orderly guest exit.
• Confirm the venue is left in the agreed condition.
• Complete event reporting and a feedback summary.
• Communicate key notes back to the operations team.

Skills

Event management

Hospitality

Front-of-house leadership

Job description

Lumos Experiences in East Anglia is seeking a confident, guest-focused Event Manager to lead front-of-house for Friday and Saturday shows. This freelance role involves on-site setup, guest experience, team coordination and ensuring the show runs to Lumos standards.

Onboarding includes a paid training shift before your first solo event; you’ll be the on-site lead for the evening, coordinating a small front-of-house team and liaising with venue staff.