Event Assistant (Freelance)

Curate Group; Cambridge; On-site; GBP 19,000 - 25,000; Part time

Job summary

Lumos is seeking an Event Assistant for freelance, on-site work in Cambridge. This role focuses on guest welcome, front‑of‑house operations, and supporting the Event Manager to ensure concerts run smoothly.

Shifts are Fridays and Saturdays, with paid onboarding and training, including a training shift. Ideal candidates are confident with the public, presentation‑minded, and able to work in a live music atmosphere.

Qualifications

• Confident interacting with the public in live settings.
• Warm, professional communication with guests.
• Takes pride in appearance and presentation.
• Remains calm, polite and solutions-focused under pressure.
• Strong teamwork and collaboration with event staff.
• Holds a full UK driving licence; driving preferred or car-sharing possible.

Responsibilities

• Greet guests warmly on arrival and assist with ticket checking and guest lists.
• Direct guests to seats and answer general questions about the evening.
• Support audience flow before, during and after the performance.
• Assist Event Manager with non-technical event setup and seating adjustments.
• Monitor audience areas and assist with orderly guest exits at event end.
• Maintain a clean, organized front‑of‑house area and support team members.

Skills

Public interaction

Professional communication

Appearance & presentation

Calm under pressure

Team collaboration

UK driving licence

Job description

About the role

Job type: Freelance
Shift pattern: Fridays and Saturdays; shifts are typically 8 - 10 hours
Onboarding: Full training provided, including a paid training shift
Work location: In person, on site
Day rate: £14 per hour

This freelance role is perfect for anyone who thrives in live event environments and is excited to gain experience with a creative, expanding business.

As an Event Assistant, you’ll be a key part of delivering the Lumos guest experience. The role combines setting up the stage and venue with looking after guests, with a focus on professionalism, presentation and supporting the Event Manager so that every concert runs smoothly. You’ll represent the Lumos brand at all times, from the moment guests arrive to the moment they leave.

It’s a great fit for someone who has a good eye for detail, is confident interacting with the public, takes pride in how they present themselves and enjoys being part of a live music atmosphere.

As you grow in confidence and show reliability, leadership and strong event management skills, there will be opportunities for promotion to Lumos Event Manager.

What you’ll do

Guest welcome and front-of-house

• Greet guests warmly and professionally on arrival
• Assist with ticket checking and guest list management
• Direct guests to their seats
• Answer general questions about the evening
• Support audience flow before, during and after the performance

On-site support

• Assist the Event Manager with the non-technical event set-up
• Help manage seating adjustments and late arrivals
• Monitor audience areas during the performance
• Assist with an orderly guest exit at the end of the event
• Ensure a team member is always present in the room as a point of contact

Conduct and professionalism

• Remain calm, polite and solutions-focused at all times
• Stay aware of your surroundings throughout the shift
• Speak clearly and confidently to guests
• Escalate issues promptly to the Event Manager

Team support

• Follow direction from the Event Manager
• Work collaboratively with other staff members
• Step in proactively during busy periods
• Help keep the front-of-house area clean and organised

What we’re looking for

• Confident interacting with the public
• Warm, professional communication skills
• Collaborative and respectful to fellow team mates
• Takes pride in appearance and presentation
• Stays professional under pressure
• Enjoys live music and atmospheric venues
• Understands that small details create exceptional experiences
• Holds a full UK driving licence and has their own car or happy to car share
• Ideally based in or around Cambridge or Norwich
• Comfortable with manual handling and lifting tasks

Why you’ll love working with us

• You’ll join a small, friendly team that transforms beautiful venues into unforgettable live music experiences
• You’ll be part of a creative, growing company, with the opportunity for more hours
• It’s a flexible, freelance role

If you’re excited by the idea of working at candlelit concerts in some of the most beautiful churches and venues in the region, we’d love to hear from you!