Lead Engineer - Gas

Platform Housing Group; England; On-site; GBP 39,000 - 53,000; Full time

Benefits offered by this job

Salary £46,000

25 days leave

Pension up to 12%

PPC Van & Fuel Card

Mobile phone & iPad

Medicash healthcare

Job summary

Platform Property Care, part of Platform Housing Group, is seeking two Lead Engineers to provide technical expertise and leadership across our gas servicing operations in Worcestershire. This is a mobile role supporting teams and customers in their homes.

Reporting to the Heating Service Delivery Manager, you will help resolve complex repairs, gain access to hard-to-reach properties, and mentor colleagues to improve safety and efficiency.

Qualifications

• Unvented hot water qualification required.
• LPG and Oil qualifications desirable or to be achieved during probation.
• Ability to diagnose and repair complex heating issues.

Responsibilities

• Provide technical leadership across gas servicing operations.
• Resolve complex repairs and gain access to properties.
• Mentor colleagues and drive compliance and performance.

Skills

Heating diagnostics

Customer communication

Problem solving

Independent work

Education

Unvented hot water qualification

LPG qualification

Oil qualification

Electrical understanding (basic)

Job description

Are you a highly skilled Gas Engineer who enjoys solving complex technical problems and supporting others to succeed?

At Platform Property Care, we're looking for two Lead Engineers to provide technical expertise and leadership across our gas servicing operations in Worcestershire. Working closely with operational teams, you'll help resolve challenging cases, mentor colleagues, and contribute to the delivery of safe, efficient, and customer-focused services. This is an excellent opportunity to move into a role where your knowledge and experience can make a real difference.

Reporting to the Heating Service Delivery Manager, you will provide specialist technical support across our gas operations, helping to resolve complex repairs, gain access to hard-to-reach properties, and support appointments that require a flexible approach.

If you are passionate about delivering safe, compliant services, supporting customers with empathy, and sharing your technical expertise to improve team performance, we'd love to hear from you.

Who we're looking for

Essential Qualifications

• -Unvented hot water qualification.
• -High level of competency in diagnosing and carrying out complex heating repairs
• -Basic electrical understanding of complex heating systems.
• -LPG and Oil qualifications, or willingness to achieve these during probation.

Experience & Skills

• -Strong technical background and experience across a range of domestic gas appliances.
• -Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, colleagues and other trades.
• -Proven track record of achieving high first-time fix rates.
• -Experience working in occupied domestic properties.
• -Knowledge of Social Housing and relevant legislation including Awaab's Law would be an advantage
• -Competence using portable tools, ladders, and equipment.
• -Strong customer service skills and ability to manage sensitive situations.
• -Ability to work independently, make sound decisions, and manage complex cases effectively.
• -High standard of written and verbal communication.
• -Strong problem-solving skills with a continuous improvement mindset.
• -IT literacy, including use of handheld devices and email.
• -Full current valid UK driving licence is essential, as this is a mobile role.
• -As you will be working in our customers' homes you would also require a DBS check.
• -Flexibility to work varying hours and days to meet operational priorities and maintain service cover.
• -Willingness to participate in the out-of-hours rota.
• -This is a mobile role covering Worcestershire, so you will need to live within a reasonable travelling distance of the area. Ideally no further than an hour's commute.

Working for Platform Property Care you will benefit from:

• -Basic salary of £46,000 per annum (additional can be earned from voluntary overtime and out of hours)
• -25 days holiday plus opportunity to buy additional 5 days leave
• -Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• -PPC Van + Fuel Card
• -Mobile phone, iPad & lone worker device provided
• -Access to free healthcare and dental plan through Medicash

Why apply?

This is an excellent opportunity for an experienced Gas Engineer looking to take the next step in their career. As a Lead Engineer, you'll play a key role in driving technical excellence, supporting and developing colleagues, improving compliance performance, and delivering outstanding outcomes for customers.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

This role is mobile, so it is essential you have a current valid driving licence. Unfortunately, we cannot progress applications from applicants who do not hold this.