Lead Engineer - Gas

Platform Housing Group; Coleshill Heath; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

PPC Van + Fuel Card

Mobile phone

Lone worker device

Medicash healthcare plan

Pension contribution up to 12%

Job summary

Platform Property Care, part of Platform Housing Group, seeks a Lead Gas Engineer to provide technical leadership and oversee complex gas servicing tasks across Birmingham and the West Midlands.

You will mentor peers, resolve challenging repairs, and ensure safe, compliant, customer-focused service while supporting operational teams in a mobile role.

Qualifications

• Gas qualifications required including CCN1, CENWAT and related certificates.
• NVQ Level in Plumbing/Heating/Ventilation or equivalent is essential.
• Unvented hot water qualification preferred.
• Ability to diagnose and repair complex gas heating systems.
• Willingness to obtain LPG/Oil qualifications during probation.

Responsibilities

• Provide technical leadership across gas servicing operations.
• Mentor colleagues and support complex repair cases in the field.
• Coordinate access to properties and manage safety-compliant work.
• Deliver customer-focused service and improve first-time fix rates.

Skills

Communication skills

Problem-solving

IT literacy

Driving licence

Education

ACS gas qualifications (CCN1, CENWAT, CKR1, HTR1, MET1, CPA1)

NVQ Level in Plumbing, Heating, Ventilation

Unvented hot water qualification

LPG and Oil qualifications or willingness to achieve

Job description

Are you a highly skilled Gas Engineer who enjoys solving complex technical problems and supporting others to succeed?

At Platform Property Care, we're looking for a Lead Engineer to provide technical expertise and leadership across our gas servicing operations in Birmingham and the West Midlands. Working closely with operational teams, you'll help resolve challenging cases, mentor colleagues, and contribute to the delivery of safe, efficient, and customer-focused services. This is an excellent opportunity to move into a role where your knowledge and experience can make a real difference.

Reporting to the Heating Service Delivery Manager, you will provide specialist technical support across our gas operations, helping to resolve complex repairs, gain access to hard-to-reach properties, and support appointments that require a flexible approach.

If you are passionate about delivering safe, compliant services, supporting customers with empathy, and sharing your technical expertise to improve team performance, we'd love to hear from you.

Who we're looking for

Essential Qualifications

• Appropriate ACS gas qualifications (e.g., CCN1, CENWAT, CKR1, HTR1, MET1, CPA1).
• NVQ Level in 2 Plumbing, Heating, Ventilation (or equivalent) is essential.
• Unvented hot water qualification.
• High level of competency in diagnosing and carrying out complex heating repairs
• Basic electrical understanding of complex heating systems.
• LPG and Oil qualifications, or willingness to achieve these during probation.

Experience & Skills

• Strong technical background and experience across a range of domestic gas appliances.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, colleagues and other trades.
• Proven track record of achieving high first-time fix rates.
• Experience working in occupied domestic properties.
• Knowledge of Social Housing and relevant legislation including Awaab's Law would be an advantage
• Competence using portable tools, ladders, and equipment.
• Strong customer service skills and ability to manage sensitive situations.
• Ability to work independently, make sound decisions, and manage complex cases effectively.
• High standard of written and verbal communication.
• Strong problem-solving skills with a continuous improvement mindset.
• IT literacy, including use of handheld devices and email.
• Full current valid UK driving licence is essential, as this is a mobile role.
• As you will be working in our customers' homes you would also require a DBS check.
• Flexibility to work varying hours and days to meet operational priorities and maintain service cover.
• Willingness to participate in the out-of-hours rota.
• This is a mobile role covering Birmingham and the West Midlands, so you will need to live within a reasonable travelling distance of the area. Ideally no further than an hour's commute.

Working for Platform Property Care you will benefit from:

• Basic salary of £46,000 per annum (additional can be earned from voluntary overtime and out of hours)
• 25 days holiday plus opportunity to buy additional 5 days leave
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• PPC Van + Fuel Card
• Mobile phone, iPad & lone worker device provided
• Access to free healthcare and dental plan through Medicash

Why apply?

This is an excellent opportunity for an experienced Gas Engineer looking to take the next step in their career. As a Lead Engineer, you'll play a key role in driving technical excellence, supporting and developing colleagues, improving compliance performance, and delivering outstanding outcomes for customers.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

This role is mobile, so it is essential you have a current valid driving licence.