Lead Engineer: Cloud Solutions & Proactive Architecture

Rackspace Technology; Bromley; On-site; GBP 61,000 - 80,000; Full time

Job summary

Rackspace Technology is seeking a Lead Engineer to deliver industry-leading Fanatical Experiences for a dedicated account base hosting critical websites. You will be the primary technical contact, owning technical support for large, complex problems and driving proactive, consultative solutions to plan future growth and technology utilization.

The role requires expert Windows and/or Linux knowledge, strong problem-solving skills, and clear communication across technical and non-technical

Qualifications

• Expert-level knowledge of enterprise applications
• Expert-level understanding of system capabilities and configuration options
• Expert-level knowledge of business processes and operations

Responsibilities

• Act as a consultative resource for customers to assist them in achieving their business objectives
• Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement
• Support the Service Account Manager in customer projects
• Schedule customer maintenances and ensure appropriate quality checks have been completed
• Respond to support requests and coordinate Rackspace/Customer support teams where appropriate
• Ensure appropriate technical documentation is in place for customer solutions
• Attend and participate in monthly/quarterly service review meetings
• Identify opportunities for growth and pass leads to a Business Development Consultant
• Mentor and assist in the development of other technical staff
• Strive towards a world class target of 80% for the Net Promoter Score
• Ensure high End of Ticket Ratings through clear and concise support documentation
• Engagement of every customer within customer portfolio at a minimum once per quarter
• Ensure customers realize the value of Rackspace and Fanatical Experiences through pro-active architecture reviews and consultancy work

Skills

Enterprise apps

Problem solving

Communication

Job description

Rackspace Technology is seeking a Lead Engineer to deliver industry-leading Fanatical Experiences for a dedicated account base hosting critical websites. You will be the primary technical contact, owning technical support for large, complex problems and driving proactive, consultative solutions to plan future growth and technology utilization.

The role requires expert Windows and/or Linux knowledge, strong problem-solving skills, and clear communication across technical and non-technical