Content Operations Executive

Harrods; London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Harrods is recruiting a Content Operations Executive to drive content planning, delivery and performance reporting across web, app and CRM channels. This 12-month fixed-term contract offers a fast-paced, collaborative environment where content workflows are streamlined and campaigns are tracked from start to finish.

You will partner with content, marketing, media and creative teams, owning campaign tracking assets and ensuring accurate analytics and insights.

Qualifications

• Experience in digital content operations or related digital marketing role.
• Experience using GA4, ContentSquare or similar reporting tools.
• Strong communication and stakeholder management skills.

Responsibilities

• Support content calendars, campaign planning and briefing across digital channels.
• Coordinate content workflows and ad-hoc content requests.
• Produce regular performance reports across website, app, homepage and campaigns.
• Ensure correct analytics and tracking requirements are set up at project start.
• Identify insights to optimise content performance and customer engagement.

Skills

Excel

PowerPoint

GA4

Content Square

Stakeholder mgmt

Digital analytics

Job description

About the Role

We are recruiting for a Content Operations Executive to help deliver seamless digital experiences through content operations, reporting, planning and campaign execution across multiple digital channels. This position is a 12-month fixed-term contract.

As a Content Operations Executive, you will play a key role in supporting the planning, delivery and performance reporting of digital content across web, app and CRM channels. Working closely with content, marketing, media and creative teams, you will help ensure campaigns are delivered on time, content workflows run efficiently and reporting provides clear insights to support business performance. This is an excellent opportunity for someone who enjoys combining project coordination, analytics and content operations within a fast-paced digital environment.

• Supporting the management of content calendars, campaign planning and briefing processes across digital channels.
• Coordinating content workflows and ad-hoc content requirements.
• Producing regular performance reports and analysis across website, app, homepage and campaign activity.
• Partnering with internal stakeholders to ensure the correct analytics and tracking requirements are established from the outset of projects.
• Identifying insights and opportunities for optimisation, helping to improve content performance and customer engagement.

Strong Excel and PowerPoint skills, with experience building reports and presenting findings to stakeholders.

Owning and maintaining campaign tracking assets – including QR codes – and acting as the point of contact for teams across the business who need them set up or updated.

Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be an organised and analytical professional who enjoys working across multiple projects and collaborating with a variety of stakeholders. You will be confident managing competing priorities, ensuring deadlines are met while maintaining a high level of accuracy and attention to detail. With a passion for digital content and customer experience, you will be comfortable using data to inform decisions and support continuous improvement. You will thrive in a fast-moving environment and bring a proactive, solutions-focused approach to your work. You will also have:

• Previous experience in digital content operations, content management or a related digital marketing role.
• Experience using digital analytics platforms such as GA4, Content Square or similar reporting tools.
• Strong communication and stakeholder management skills, with the ability to work effectively across cross-functional teams.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You: Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You: Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

Additional Information: Time Type: Fixed Term (Fixed Term) Department: Online Editing (Meriam Ahari (On Leave), Sara Lawal) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.