Lead Digital Analyst (Store Checkout Experience)

Tesco Technology; Welwyn Garden City; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual bonus up to 20%

25 days holiday + personal day

Private medical insurance

Maternity leave & Adoption leave (60%+

EAP and mental wellbeing support

Job summary

Tesco Technology in Welwyn Garden City is seeking an experienced Product Analytics and Experimentation specialist to enable data-driven decisions across Groceries, Clubcard, and associated digital products. You will partner with product managers and UX leads to define success metrics and hypotheses.

You will lead end-to-end analytics, combine data from multiple sources, mentor teammates, apply models and external benchmarks, and promote best practices in digital analytics across the business.

Qualifications

• Several years of experience in analytics positions within a product or digital context.
• Degree or higher in a quantitative discipline; strong commercial awareness.
• Expert SQL and advanced ETL; familiarity with big data and BI tools.
• Ability to influence without authority and work across disciplines.

Responsibilities

• Own relationships with product managers and UX leads, define OKRs and targets.
• Execute end-to-end analysis; gather requirements, define success metrics, and deliver insights.
• Use data from multiple sources to identify trends and opportunities.
• Be the team expert on digital/product analytics and drive best practices.
• Mentor others; develop structured training to upskill the team.
• Apply models and external benchmarks to improve customer experience and outcomes.
• Improve data quality and KPI accuracy; incorporate external data for comparison.

Skills

Advanced SQL

ETL/Cleansing

Statistical Modelling

Visitor Segmentation

Data Visualisation

Big Data Analytics

Communication

Education

University degree in quantitative field

Tools

Hadoop

Tableau

ETL Tools

Excel

Job description

About the role

The Product Analytics and Experimentation team sits within the Digital Product team in Technology function. Our mission is to deliver insightful and actionable data, through reporting, analysis, and optimisation; with a focus on establishing best-practice processes and enabling data-driven decision making across all product teams. The Groceries, Clubcard websites and apps, Tesco till, Colleague Apps and the newly launched Clubcard Plus propositions are amongst the digital products supported by our team.

You will be responsible for

• Owning relationships with product managers and UX leads, helping them define objectives and key results, setting targets, analysing product releases, defining and validating hypothesis, and making product recommendations.
• Executing end-to-end analysis: gathering and shaping requirements; defining success metrics; identifying and validating sources of data; identifying and validating methods of analysis; delivering insights and liaising with clients and partners to ensure the best recommendations are identified and delivered.
• Using data from multiple sources to identify trends, exposing new opportunities, and answering business questions.
• Being the lead team expert on digital and product analytics, and ensuring that you drive best practice within the team. Being a central point of contact for best practice and excellence in your specialist subject around the wider business.
• Guiding, training and mentoring others. Developing and delivering structured training to the team to assist in upskilling.
• Using models, advanced analytics and statistical techniques to serve the purpose of the business, making recommendations to improve customer experience and business results.
• Proactively identifying data quality improvements that increase the performance and accuracy of KPIs and analysis.
• Giving greater context to analyses by incorporating external data for comparison purposes (industry benchmarks)
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

You will need

• Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority.
• Several years of experience in analytics positions.
• University degree of 2:1 or higher in a quantitative discipline or relevant experience
• A high level of commercial awareness.
• Being a champion of digital analytics tools.
• Managing change in a dynamic environment.
• Advanced use of big data, business intelligence and data visualisation tools (ideally Hadoop and Tableau).
• Advanced data collection from a range of different sources.
• Expert level SQL and advanced ETL (cleansing, etc.)
• Experience with visitor segmentation and statistical modelling techniques.
• Thinking at a conceptual level across several customer and colleague touch points.

Personal:

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter.
• Able to build solid working relationships with peers and senior leadership.
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

Whats in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you - both in and out of work.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process.