Lead Digital Analyst (Store Checkout Experience)

Tesco UK; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Tesco UK is seeking an experienced Product Analytics professional to partner with product managers, UX leads and cross-functional teams. You will own analysis across the digital product stack, define success metrics, validate hypotheses, and deliver actionable insights that improve customer experience and business results.

You will work with big data, BI and visualization tools, mentor teammates, and promote best practices while maintaining high data quality and integrity in a hybrid work model.

Qualifications

• Several years of experience in analytics positions.
• University degree in a quantitative discipline or equivalent experience.
• Advanced use of big data, business intelligence and data visualization tools.

Responsibilities

• Own relationships with product managers and UX leads; define objectives and validate hypotheses; make product recommendations.
• Execute end-to-end analysis: gather requirements, define success metrics, identify data sources, deliver insights.
• Identify trends across multiple data sources and expose opportunities to answer business questions.
• Be the lead analytics expert, drive best practice, and mentor others.

Skills

SQL

ETL

Tableau

Big data

Statistical modelling

Visitor segmentation

Data visualization

Education

University degree (2:1 or higher) in a quantitative discipline

Tools

Tableau

Hadoop

ETL

Job description

The Product Analytics and Experimentation team sits within the Digital Product team in Technology function. Our mission is to deliver insightful and actionable data, through reporting, analysis, and optimisation; with a focus on establishing best-practice processes and enabling data-driven decision making across all product teams. The Groceries, Clubcard websites and apps, Tesco till, Colleague Apps and the newly launched Clubcard Plus propositions are amongst the digital products supported by our team

• Owning relationships with product managers and UX leads, helping them define objectives and key results, setting targets, analysing product releases, defining and validating hypothesis, and making product recommendations.
• Executing end-to-end analysis: gathering and shaping requirements; defining success metrics; identifying and validating sources of data; identifying and validating methods of analysis; delivering insights and liaising with clients and partners to ensure the best recommendations are identified and delivered.
• Using data from multiple sources to identify trends, exposing new opportunities, and answering business questions.
• Being the lead team expert on digital and product analytics, and ensuring that you drive best practice within the team. Being a central point of contact for best practice and excellence in your specialist subject around the wider business.
• Guiding, training and mentoring others. Developing and delivering structured training to the team to assist in upskilling.
• Using models, advanced analytics and statistical techniques to serve the purpose of the business, making recommendations to improve customer experience and business results.
• Proactively identifying data quality improvements that increase the performance and accuracy of KPIs and analysis.
• Giving greater context to analyses by incorporating external data for comparison purposes (industry benchmarks)
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

• Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority.
• Several years of experience in analytics positions.
• University degree of 2:1 or higher in a quantitative discipline or relevant experience
• A high level of commercial awareness.
• Being a champion of digital analytics tools.
• Managing change in a dynamic environment.
• Advanced use of big data, business intelligence and data visualisation tools (ideally Hadoop and Tableau).
• Advanced data collection from a range of different sources.
• Expert level SQL and advanced ETL (cleansing, etc.)
• Experience with visitor segmentation and statistical modelling techniques.
• Thinking at a conceptual level across several customer and colleague touch points.

Personal:

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter.
• Able to build solid working relationships with peers and senior leadership.
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.