Lead Developer (ServiceNow)

Oxford Brookes University; Oxford; Hybrid; GBP 47,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working

Local Government Pension Scheme

Job summary

Oxford Brookes University is seeking a ServiceNow Lead Developer to drive design, development, configuration and support of our growing ServiceNow platform. You will work with our ITS Directorate and partner teams to deliver robust solutions that empower faculties and directorates.

This is a full-time, 2-year fixed-term role with hybrid working. A ServiceNow System Administrator certification and a university degree are highly desirable.

Qualifications

• Experienced in platform administration, core architecture maintenance, custom application development and early-life technical support.
• Excellent communication and analytical skills, able to translate requirements from non-technical stakeholders into high-performing solutions.

Responsibilities

• Lead design, development, configuration and support of robust ServiceNow solutions.
• Collaborate with the ServiceNow Solutions Architect and Product Manager to deliver enterprise-grade platform growth.
• Provide core administration and architecture maintenance to empower faculties and directorates across the university.

Skills

Platform administration

Cross-functional collaboration

Analytical problem-solving

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow Platform

ServiceNow System Administrator Certification

Job description

Lead Developer (ServiceNow)

Company: Oxford Brookes University Salary: £47,389 to £51,753 a year Hours: Full-time Location: Oxford, OX3 0BP Working pattern: Hybrid - 4 days remote Job type: Contract Posting date: 28 Oct 2026 Closing date: 22 Nov 2026

At Oxford Brookes University, we take immense pride in the outstanding experience we offer our staff. You’ll become part of a welcoming, professional community where every individual is valued and recognised as integral to our collective success.

As a modern, forward-thinking institution, we are deeply rooted in a city renowned for its rich cultural and academic heritage. Oxford Brookes is globally recognised for its commitment to high-quality teaching, impactful research, and delivering an exceptional student experience. Our vision is clear: to shape tomorrow through a unique blend of the modern and the traditional, by embracing diversity, seeking innovation, and excelling in education and research.

About the Role

As a ServiceNow Lead Developer, you will play a pivotal role at an exciting time of expansion within Oxford Brookes University’s Information Technology Services (ITS) Directorate. Working in close partnership with our ServiceNow Solutions Architect and ServiceNow Product Manager, you will lead the design, development, configuration and support of robust technical solutions on our growing ServiceNow platform. Your work will directly empower faculties and directorates across the university. Core responsibilities span platform administration, core architecture maintenance, custom application development and early-life technical support.

This is a full-time, 2-year fixed-term role.

Working Arrangements

We support hybrid working. While our team is based at the Headington Campus in Oxford, we are happy to explore flexible arrangements that balance remote work with time spent on campus to foster team engagement and collaboration. There is an expectation to be on campus at least one day per week, however you are expected to be flexible to suit business needs.

About the Location

Our vibrant Headington campus is just one mile from the centre of Oxford and is easily accessible by regular public transport. You’ll enjoy the lively atmosphere and the opportunity to be part of a thriving academic community.

Benefits

• Minimum of 25 days holiday, rising with your service, plus 8 bank holidays and additional university concessionary days (normally 5 per year)


• Hybrid working support and equipment to allow you to work flexibly


• Extremely competitive Local Government Pension Scheme with generous employer contributions


• Access to an occupational health service, financial education, and a comprehensive employee assistance helpline


• Diverse and comprehensive benefits package to support wellbeing (physical, mental, financial)


• Discounted rates for the university sports and gym facilities


• An on-site nursery (at Headington Campus; waiting lists for some ages)


• Discounted travel options


• TOTUM card discount scheme


• Relocation scheme (for moves over 30 miles, subject to terms of the scheme)


• Training and development opportunities


• A connected community – Brookes have a wide variety of staff networks, which instil a sense of community and offer employees a space for support, guidance and friendship, making Brookes a vibrant and inclusive place to work

Equality, Diversity and Inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

About You

You are an engaged, solution-focused ServiceNow professional who combines technical capability with a genuine passion for delivering value. Holding a ServiceNow System Administrator certification alongside a university degree (or equivalent experience), you bring hands-on expertise across the full software development lifecycle and a thorough understanding of the platform. With sharp analytical problem-solving skills and a clear communication style, you excel at translating requirements from non-technical stakeholders into high-performing solutions. Your customer-oriented approach and collaborative mindset will enable you to thrive as you drive platform growth and elevate our enterprise IT services.

Essential Requirements

Experienced in platform administration, core architecture maintenance, custom application development and early-life technical support. Proven ability to work collaboratively with cross-functional stakeholder teams. Strong communication, problem-solving and analytical skills.