Lead DCI Operations Specialist

Capital One; Farnborough; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Pension scheme

Bonus

Generous holiday entitlement

Private medical insurance

Season-ticket loans

Cycle to work scheme

Enhanced parental leave

Job summary

Capital One in Farnborough, United Kingdom, offers a hybrid, full-time role as Lead DCI Operations Specialist. Based in the Farnborough office, you will coach the team and expand knowledge of Capital One systems, including Authorisations, Settlement, Pricing and Fees, ensuring documentation aligns with processes.

You will work with cross-functional stakeholders, manage dependencies, and mentor staff to build a culture of accountability while onboarding new clients and network products.

Qualifications

• Strong ability to collaborate with multiple stakeholders and document processes.
• Analytical problem solving and critical thinking applicable to payments/settlements.
• Effective written and verbal communication across management levels.
• Experience coaching and mentoring teams to share knowledge.

Responsibilities

• Interact with stakeholders to create documented system flows aligned with team processes.
• Update and leverage team knowledge with new insights and learnings.
• Provide ongoing support in operational areas and assist with issue resolution.
• Manage dependencies across department functions and partner with multiple teams.
• Become SME for Core applications in International Settlement Support.
• Coach and mentor team members on system knowledge and boarding of new clients.
• Manage configuration on core applications for onboarding new clients and new network products.
• Foster accountability and ownership by encouraging curiosity and applying learnings.

Skills

Stakeholder management

Analytical thinking

Communication

Mentoring

Job description

Lead DCI Operations Specialist

Farnborough (95987), United Kingdom, Farnborough

Overview

We are looking for an enquiring, passionate, and collaborative individual that can help shape the team’s knowledge of Capital One systems and processes, by championing coaching and mentoring of the team, to avoid single point of failure. You will be responsible for expanding operational knowledge and understanding, within the International Settlement Support team, of Core Applications, including Authorisations, Settlement, Pricing and Fees.

Responsibilities

• Interact and collaborate with multiple stakeholders, to create documentation, including system flow, aligned with team processes.
• Leverage the team’s existing knowledge with new insights and learnings, ensuring process documentation updated.
• Provide continuous support in all systematic/operational aspects and assist with issue resolution.
• Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
• Become International Settlement Support SME for Core applications.
• Coach and mentor all team members by planning and executing learnings from system knowledge gained.
• Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital, e-Commerce, Contactless etc).
• Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.

Qualifications

• Demonstrated reliability, self-motivation, and a willingness to accept responsibility and accountability.
• Cross functional knowledge of the Payment Network Industry focusing on operations.
• Strong relationship building skills with multiple internal stakeholders.
• Strong analytical, problem solving and critical thinking skills.
• Ability to prioritize and manage multiple parallel projects and issues.
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.

Location & Working Model

This is a full time position and is based in our Farnborough office. To be eligible you must reside in the UK. We have a hybrid working model, so you’ll be based in our office 2 days a week. Many of our associates have flexible working arrangements, and we are open to talking about an arrangement that works for you.

Benefits

• High performers strong and diverse career progression.
• Investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance.
• Flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan workspaces and accessible facilities designed to inspire and support you.

Diversity & Inclusion

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One’s recruiting process, please send an email to [e-mail].