AI-Driven Customer Journey Manager

Lloyds Banking Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

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Job summary

Lloyds Banking Group is seeking a Customer Journey Manager to understand, measure and orchestrate the customer and colleague journeys at the heart of AI-enabled Client Relationship capabilities for the Corporate & Institutional Bank. This is part of a multi-year transformation replacing fragmented origination journeys across 60+ systems with a single Client Relationship Spine.

You'll work with the Product Owner and team, becoming the customer and colleague expert to define journeys that deliver

Job description

Lloyds Banking Group is seeking a Customer Journey Manager to understand, measure and orchestrate the customer and colleague journeys at the heart of AI-enabled Client Relationship capabilities for the Corporate & Institutional Bank. This is part of a multi-year transformation replacing fragmented origination journeys across 60+ systems with a single Client Relationship Spine.

You'll work with the Product Owner and team, becoming the customer and colleague expert to define journeys that deliver