Lead Configuration Management Analyst

MasterCard; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

MasterCard recherche un Lead Configuration Management Analyst pour rejoindre son équipe d'IT Asset Management à Londres. Vous serez responsable de la gouvernance des actifs et des éléments d'information, tout en travaillant en étroite collaboration avec des équipes variées pour assurer l'intégrité des données et promouvoir l'amélioration continue au sein de la plateforme ITSM.

Qualifications

• Expérience en gestion des configurations et orchestration CMDB.
• Connaissance des exigences réglementaires UK.
• Compétences en automatisation des rapports.

Responsibilities

• Gérer la gouvernance des éléments de configuration dans la plateforme ITSM.
• Diriger le Configuration Control Board et collaborer pour promouvoir l'intégrité des données.
• Évaluer les besoins d'infrastructure pour les actifs techniques.

Skills

Gestion des configurations

Communication avec les parties prenantes

Collaboration

Analyse des données

Tools

BMC Remedy

PowerBI

Grafana

Job description

Job Title:

Lead Configuration Management Analyst

Overview:

The ITAM Team is seeking a Lead Configuration Management Analyst responsible for identification processes and collaboration with partners such as Architecture, Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. The role involves ensuring all assets and configuration item records are governed accurately and consistently. The successful candidate will oversee the strategic acceptance, identification, storage, and withdrawal of all supported configuration items from production and the CMDB platform.

Role and responsibilities:

This position is within the IT Asset Management team and involves working with various Mastercard functions. Responsibilities include:

1. Accountability for governance of configuration items and their data in the ITSM platform (BMC Remedy Helix).
2. Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance of critical assets.
3. Maintaining a strong understanding of ITSM, change management, and record management complexities.
4. Understanding infrastructure needs for technical assets and ensuring accurate footprint documentation through governance and assurance.
5. Defining KPIs and MPIs for the CMDB platform's operation and engaging with senior stakeholders.
6. Possessing administrative expertise in the ITSM platform, including BMC Discovery and API functionalities.
7. Driving continuous improvement on the ITSM platform and addressing data discrepancies.

All About You

Essential:

• Knowledge of Configuration Management principles.
• Ability to manage multiple high-priority tasks effectively.
• Experience in stakeholder communication and reporting, including KPIs and MPIs.
• Strong background in CMDB orchestration, data modeling, and engaging data consumers and suppliers.
• Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security, etc.
• Experience with BMC Remedy and integrations.
• Experience in the Payments Industry and understanding of payment systems.
• Ability to identify and propose process improvements.
• Knowledge of UK regulatory requirements.
• Excellent interpersonal, facilitation, negotiation, and collaboration skills.
• Strong stakeholder management, analytical, and problem-solving skills.
• Teamwork, coaching, self-organization, and reporting automation capabilities.
• Experience with external reporting tools like PowerBI and Grafana.
• Exposure to OEM tooling integrations via APIs and operational implementation understanding.