Lead Business Analyst (RFID)

Primark; Reading; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Primark is seeking an experienced Lead Business Analyst to join Phase 2 of a major RFID transformation programme. This hybrid role combines business analysis with project delivery and management responsibilities, shaping the solution and ensuring delivery readiness across the programme.

You will lead discovery activities, manage stakeholders, produce high-quality documentation, and coordinate across Retail Operations, Technology, Supply Chain, and Programme teams to drive the next phase of

Qualifications

• Proven experience as Lead/ Senior Business Analyst with project management responsibilities.
• Strong requirements gathering, process mapping, documentation, and stakeholder management skills.
• Experience leading discovery and mobilisation phases of large-scale transformation programmes.
• Demonstrable project delivery experience including planning, governance, reporting, risk management, and stakeholder coordination.

Responsibilities

• Leading business analysis activities across the discovery phase of the RFID programme.
• Gathering, documenting, and managing business and functional requirements.
• Facilitating workshops with business and technology stakeholders to define scope, priorities, and objectives.
• Producing high-quality documentation including requirements, process maps, user stories, business cases, and reporting packs.
• Analysing current and future-state processes and identifying opportunities for improvement.
• Supporting project planning, governance, RAID management, and stakeholder reporting.
• Coordinating activities across multiple workstreams, ensuring dependencies, risks, and milestones are effectively managed.
• Supporting vendor assessments, solution evaluations, and programme decision-making.
• Working closely with Retail Operations, Technology, Supply Chain, and Programme teams to define and shape the next phase of delivery.

Skills

Lead BA/BA with PM responsibilities

Requirements gathering

Process mapping

Workshop facilitation

Stakeholder management

Delivery governance

Cross-functional collaboration

Tools

RFID

POS systems

Inventory management systems

Store technology programmes

Job description

We're looking for an experienced Lead Business Analyst to join Phase 2 of a major RFID transformation programme.

This is a hybrid Business Analysis and Project Delivery/Management role, requiring someone who can lead discovery activities while also driving planning, coordination, governance, and delivery readiness across the programme. You'll play a key role in shaping the future solution, managing stakeholders, and ensuring the programme is set up for successful execution.

What You'll Be Doing

• Leading business analysis activities across the discovery phase of the RFID programme.
• Gathering, documenting, and managing business and functional requirements.
• Facilitating workshops with business and technology stakeholders to define scope, priorities, and objectives.
• Producing high-quality documentation including requirements, process maps, user stories, business cases, and reporting packs.
• Analysing current and future-state processes and identifying opportunities for improvement.
• Supporting project planning, governance, RAID management, and stakeholder reporting.
• Coordinating activities across multiple workstreams, ensuring dependencies, risks, and milestones are effectively managed.
• Supporting vendor assessments, solution evaluations, and programme decision-making.
• Working closely with Retail Operations, Technology, Supply Chain, and Programme teams to define and shape the next phase of delivery.

What We're Looking For

• Proven experience as a Lead Business Analyst, Senior Business Analyst, or Business Analyst with Project Management responsibilities.
• Strong requirements gathering, process mapping, documentation, and stakeholder management skills.
• Experience leading discovery and mobilisation phases of large-scale transformation programmes.
• Demonstrable project delivery experience, including planning, governance, reporting, risk management, and stakeholder coordination.
• Strong analytical, organisational, and problem-solving capabilities.
• Ability to operate effectively across both business and technology teams.
• Excellent communication and workshop facilitation skills.
• Retail industry experience.
• Experience with RFID, POS, stock management, inventory management, or store technology programmes.
• Experience supporting software selection, vendor evaluations, or business case development.
• Experience working on global or multi-market transformation programmes.

This is an excellent opportunity to join a high-profile retail transformation programme at a critical stage, helping shape the solution while driving delivery readiness for the next phase of implementation.