Lead Business Analyst

Mastercard, Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the payments industry seeks a Lead Business Analyst to enhance customer control environments. The ideal candidate will demonstrate analytical skills, problem-solving abilities, and a strong understanding of compliance frameworks to drive improvements and ensure safe outcomes.

Qualifications

• Intermediate understanding of control frameworks.
• Passionate about customer experience and risk mitigation.

Responsibilities

• Partner with internal teams to address control gaps and implement solutions.
• Collaborate in Risk Control Self Assessments to evaluate controls.

Skills

Analytical

Problem Solving

Risk Mitigation

Education

Intermediate understanding of SOC 2 / ISAE3000/ PCI control frameworks

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Lead Business Analyst

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Operational Excellence team seeks a Lead Business Analyst to ensure safe outcomes for our customer control environment by consistently assuring our controls and applying a problem-solving mindset to risks and issues during business operations. The ideal candidate is passionate about customer experience, risk mitigation, controls implementation and adherence, highly motivated, intellectually curious, analytical, and detail-oriented.
Role
• Demonstrate understanding of Payment Platforms & applications to perform analysis and testing
• Use application knowledge to gather pertinent information and recommend improvements to our controls environment
• Identify, influence, and facilitate outcomes internally and externally by shaping responses to control failures and driving solution delivery or engaging relevant resources to expedite resolution
Example
In this role, you will:
• Partner with internal teams to identify and address control gaps, solve problems, and implement solutions
• Seek opportunities to improve workflows and participate in departmental initiatives
• Collaborate with 1st Line of Defense (LOD) in Risk Control Self Assessments to evaluate the design and operational effectiveness of controls within critical processes

All About You

• Have an intermediate understanding of SOC 2 / ISAE3000/ PCI control frameworks
• Be aware of Platform Product Management, focusing on compliance and controls to support scalability, integration, and user experience
• Be able to influence and facilitate outcomes by shaping responses to control weaknesses and coordinating mitigation efforts

Corporate Security Responsibility
All employees or representatives working for Mastercard are responsible for information security. They must:

• Abide by Mastercard's security policies and practices
• Ensure confidentiality and integrity of accessed information
• Report suspected security violations or breaches
• Complete mandatory security trainings as per Mastercard's guidelines.