Engineering Manager

proAV; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

proAV in London is seeking an experienced Engineering Manager to lead the on-site team responsible for the bank's meeting room technologies and AV estate across the EMEA region. You will act as the ambassador for proAV within the client, drive service excellence, and ensure uptime of critical AV / UC systems.

The role requires proactive fault triage, ticket management, documentation, and mentoring of engineers.

Qualifications

• Experience leading an engineering team in a high-availability AV environment.
• On-site at a London bank with responsibility for meeting room tech.
• Proactive fault triage, ticketing and escalation.
• Knowledge of AV hardware and software suites.

Responsibilities

• Proactively troubleshoot AV faults and coordinate repairs.
• Maximise uptime of AV systems across the EMEA estate.
• Manage ticket queues, raise faults and close tickets promptly.
• Mentor and develop engineering team members on site.
• Travel to other bank offices as required.
• Ensure documentation, SOPs and asset schedules are up to date.

Skills

Engineering leadership

AV systems expertise

Troubleshooting & diagnostics

Stakeholder relationship management

Job description

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Engineering Manager to be a key part of our London team, representing proAV and working onsite at a leading Global Investment Bank, taking full responsibility for the support of both users and the installed meeting room technologies within the Banks EMEA estate of offices.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Engineering Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Proactively troubleshoot and remediate AV faults using established diagnostic techniques, facilitating hardware repairs or replacement either yourself or via the wider proAV team as required.
• Take full responsibility for maximising uptime of the audio-visual unified communication systems in the EMEA estate.
• Responding promptly and within the agreed KPI’s to reports from the BAU team or end users of AV hardware or software failures.
• Reporting faults, raising tickets and managing ticket queues to facilitate hardware repairs and replacements.
• Ensuring tickets are raised for all faults and closing out any open engineering tickets within agreed KPI’s
• Liaising with in-house teams and wider proAV departments to secure critical spares and loan replacements.
• Take ownership and responsibility for the management and tracking of critical spares onsite.
• Build positive relationships, communicate and coordinate on‑site with clients, facility owners, general contractors, and associated trades as required to deliver the required services.
• Ratify AV system documentation, engineering SOPS and estate asset schedules to ensure they are up to date, accurate, in line with agreed process and aligned to latest industry standards and best‑practices ongoing.
• Proactively work with project teams to ensure that all as‑built documentation is received from the project’s teams in a timely manner as and when projects complete, escalating within proAV if the documentation is not forthcoming from the projects team.
• Proactively work with assigned 3rd party installers and the client’s projects team to ensure that you’re aware of any projects ongoing within the EMEA AV estate.
• Ensure that all client facing engineering files, documentation and code are organised and easily identifiable within the client’s repository.
• Supporting and drive preventative maintenance activities as required.
• Report break‑fix activity and key management updates to proAV and client team as required.
• Provide fault reporting to relevant teams as required (proAV and client team)
• A passion for service excellence, with a wealth of knowledge and experience in all current audio‑visual technologies
• The ability to use your initiative and solve problems effectively and proactively.
• Provide remote technical support to other offices as required.
• Positively manage, develop and mentor team members in the engineering team.
• Responsible for ensuring the engineering team are working efficiently and effectively throughout their working day, assigning tasks as required and ensuring work is completed to the required standard.
• Lead by example and be an ambassador for proAV
• Be prepared and able to travel (sometimes Internationally) to other Bank offices as required.
• Work with proAV project teams in facilitating AV installations within the Banks EMEA estate.
• Take ownership for administering access controls for temporary or installation staff linked to engineering works.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.