Lead AV Engineer

JR United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead AV Engineer to join their dynamic team in central London. This role offers the opportunity to work on cutting-edge AV technology solutions within a prestigious financial services environment. You will be responsible for managing onsite AV systems, providing technical support, and ensuring operational availability of AV-enabled meeting rooms. The company values collaboration and career progression, making it an ideal place for those looking to advance their skills in a supportive atmosphere. If you're passionate about AV technology and eager to make a significant impact, this position is perfect for you.

Qualifications

• Extensive AV knowledge for meeting rooms and events.
• Strong fault-finding skills in service desk or field settings.
• Experience managing AV environments effectively.

Responsibilities

• Manage onsite AV systems and serve as primary contact for technical issues.
• Train AV Technicians and IT staff on best practices.
• Collaborate with global IT and AV teams for ongoing projects.

Skills

Digital and analogue audio and video signal processing

Technical fault-finding skills

Excellent verbal and written communication

Ability to explain technical details

Calm under pressure

Education

Avixa CTS

CTS-D (preferred)

Tools

QSC Designer

Cisco Control Hub

Crestron Toolbox

Crestron NVX

ServiceNow

Job description

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Lorien are currently recruiting a Lead AV Engineer for our client, a market leading AV Specialist, to be based on-site in a prestigious Financial Services client in central London.

The role entails working on a brand-new office building, being exposed to senior management teams and getting stuck in with cutting edge AV technology solutions. As some elements of the role therefore involve AV design, CTS-D experience would be beneficial, however they are happy to train a successful candidate in this area, so it is not an essential qualification of the job.

This is a great role for an AV Engineer who is experienced as a point of escalation for technicians and is keen to join a collaborative team, who not only foster a positive work-life balance and career progression but regularly push their technology to the future, ensuring they remain at the cutting edge of Audio-visual working with exciting technology.

Responsibilities

• Technical management of the onsite AV systems globally
• Serve as the primary contact for Level 2 technical issues escalated by AV Technicians or IT/UC departments.
• Collaborate closely with global IT, UC, and AV teams.
• Provide ongoing training to AV Technicians and IT support staff to ensure best practices in AV equipment usage.
• Update and document AV firmware and software as needed.
• Foster relationships with AV partners like Crestron and Cisco, staying informed about future updates.
• Ensure operational availability of all AV-enabled meeting rooms and other AV environments.
• Participate in new projects with UC teams, including global onsite deployments.
• Support the SDM and AV Operations Manager with technical aspects of recruitment.
• Identify and address areas for technical training and development within the AV team.

Job requirements

• Extensive knowledge of digital and analogue audio and video signal processing standards and protocols.
• Familiarity with AV engineering disciplines related to meeting rooms and event spaces.
• Proven experience in managing AV environments.
• Strong technical fault-finding skills, ideally demonstrated in a service desk or field service setting.
• Excellent verbal and written communication skills, capable of conveying information clearly.
• Ability to explain technical details to customers.
• Ability to remain calm and composed under pressure.
• Avixa CTS (CTS – D preferred but not essential)
• Ideally knowledge of QSC Designer, Cisco Control Hub , Crestron Toolbox and Crestron NVX
• Crestron AV over IP/Working with XiO Cloud
• Experience in the use of incident management tools such as ServiceNow