AV Lead Engineer

Lorien; City Of London; On-site; GBP 40,000 - 80,000; Full time

Job description

Lorien are currently recruiting a Lead AV Engineer for our client, a market leading AV Specialist, to be based on-site in a prestigious Financial Services client in central London.

The role entails working on a brand-new office building, being exposed to senior management teams and getting stuck in with cutting edge AV technology solutions. As some elements of the role therefore involve AV design, CTS-D experience would be beneficial, however they are happy to train a successful candidate in this area, so it is not an essential qualification of the job.

This is a great role for an AV Engineer who is experienced as a point of escalation for technicians and is keen to join a collaborative team, who not only foster a positive work-life balance and career progression but regularly push their technology to the future, ensuring they remain at the cutting edge of Audio-visual working with exciting technology.

Responsibilities

1. Technical management of the onsite AV systems globally.
2. Serve as the primary contact for Level 2 technical issues escalated by AV Technicians or IT/UC departments.
3. Collaborate closely with global IT, UC, and AV teams.
4. Provide ongoing training to AV Technicians and IT support staff to ensure best practices in AV equipment usage.
5. Update and document AV firmware and software as needed.
6. Foster relationships with AV partners like Crestron and Cisco, staying informed about future updates.
7. Ensure operational availability of all AV-enabled meeting rooms and other AV environments.
8. Participate in new projects with UC teams, including global onsite deployments.
9. Support the SDM and AV Operations Manager with technical aspects of recruitment.
10. Identify and address areas for technical training and development within the AV team.

Job Requirements

1. Extensive knowledge of digital and analogue audio and video signal processing standards and protocols.
2. Familiarity with AV engineering disciplines related to meeting rooms and event spaces.
3. Proven experience in managing AV environments.
4. Strong technical fault-finding skills, ideally demonstrated in a service desk or field service setting.
5. Excellent verbal and written communication skills, capable of conveying information clearly.
6. Ability to explain technical details to customers.
7. Ability to remain calm and composed under pressure.
8. Avixa CTS (CTS - D preferred but not essential).
9. Ideally knowledge of QSC Designer, Cisco Control Hub, Crestron Toolbox and Crestron NVX.
10. Crestron AV over IP/Working with XiO Cloud.
11. Experience in the use of incident management tools such as ServiceNow.