Application Support Engineer

Huxley; Glasgow; On-site; GBP 42,000 - 68,000; Full time

Job summary

Huxley is partnering with a global organisation to appoint an Application Support Engineer who will administer and enhance critical enterprise applications used across a worldwide user base. You will manage incidents, coordinate changes, and work with suppliers to ensure security, reliability, and performance while driving continuous improvement and user adoption across the business.

This is a high-visibility role within a global technology function, offering opportunities to shape how

Qualifications

• Significant experience supporting and administering enterprise applications.
• Hands-on experience with ServiceNow Administration or Dynamics 365 CRM.
• Familiarity with service management and SDLC.
• Experience working with global teams and vendors.
• ITIL Foundation would be advantageous.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide administration and support for enterprise applications.
• Review releases, upgrades, patches, and enhancements for improvements.
• Configure, install, test and maintain application software per requirements.
• Monitor availability, performance and service levels.
• Investigate and resolve incidents and problems.
• Perform root-cause analysis and coordinate fixes with teams.
• Coordinate changes, testing and release activities.
• Manage lifecycle activities, licensing, security reviews and governance.
• Support high availability and disaster recovery processes.
• Create training materials and user guides.
• Develop communities to improve user adoption.
• Analyze processes to identify efficiency improvements.

Skills

Application support

System administration

ServiceNow Administration

Microsoft Dynamics 365 CRM

Incident management

Stakeholder management

Education

Bachelor's degree or equivalent professional experience

Tools

SQL

Windows Server

Job description

We are partnering with a leading global organisation to appoint an experienced Application Support Engineer to support and manage a portfolio of critical enterprise applications used across an international user base.

This is a highly visible role within a global technology function, offering the opportunity to own and enhance business-critical systems while driving operational excellence, user adoption, system performance, and continuous improvement initiatives. The successful candidate will work closely with business stakeholders, technology teams, and third-party suppliers to ensure systems remain secure, reliable, and aligned with evolving business requirements.

The Role

As an Application Support Engineer, you will be responsible for the administration, optimisation, support, and continuous improvement of key business applications throughout their lifecycle, from implementation through to decommissioning.

You will act as a technical subject matter expert and application owner, ensuring systems are effectively maintained, supported, and enhanced to deliver maximum value to the business.

Key Responsibilities

• Provide administration and support for several business-critical enterprise applications.
• Review supplier releases, upgrades, security patches, and enhancements, identifying opportunities for system improvements.
• Configure, tailor, install, test, and maintain application software in line with business requirements.
• Monitor system availability, performance, and utilisation against agreed service levels.
• Investigate, troubleshoot, and resolve application incidents, problems, and service issues.
• Perform root cause analysis and work with internal teams and external vendors to implement permanent fixes.
• Coordinate application changes, upgrades, testing activities, and enhancement releases.
• Manage application lifecycle activities, licensing, documentation, security reviews, and governance requirements.
• Support high availability and disaster recovery processes.
• Design and deliver training materials, user guides, and knowledge-sharing sessions.
• Develop and support "super-user" communities to improve user adoption and capability.
• Analyse business processes and identify opportunities to improve efficiency through technology.
• Act as an escalation point for support teams and business stakeholders.
• Ensure adherence to established procedures, controls, and operational standards.

About You

We're looking for a proactive and customer-focused support professional with strong technical expertise and exceptional stakeholder management skills.

• Significant experience supporting and administering critical business applications within an enterprise environment.
• Proven hands‑on experience with one or more of the following:
• ServiceNow Administration
• Microsoft Dynamics 365 CRM
• Experience monitoring, troubleshooting, and supporting enterprise applications.
• Strong understanding of application support, service management, and system development lifecycles.
• Experience managing third‑party suppliers and support providers.
• Demonstrable experience working within a global and/or matrix organisation.
• Understanding of application integrations and infrastructure concepts, including databases, servers, and networks.
• Experience developing and maintaining operational procedures, support documentation, and knowledge articles.
• Knowledge of software testing, release management, and change control processes.
• Understanding of information security frameworks and best practices, including ISO 27001.
• Experience creating and delivering technical training and user adoption programmes.

Qualifications

The ideal candidate will be degree educated in a relevant discipline or possess equivalent professional experience.

Professional certifications would be highly advantageous, including:

• ITIL Foundation
• ServiceNow Certified System Administrator
• Relevant IT apprenticeship qualifications and/or technical certifications
• Strong application support and systems administration experience within a technology environment.
• Ability to manage multiple stakeholders across global teams.
• Experience working successfully within matrix organisations.
• Strong analytical and problem‑solving capabilities.
• Customer‑focused with a commitment to delivering high‑quality service.
• Excellent communication skills, with the ability to engage technical and non‑technical audiences.
• Collaborative approach and ability to build strong relationships across the business.
• Results‑driven with a focus on continuous improvement and operational excellence.

What's on Offer?

This is an excellent opportunity to join a global organisation where technology is central to business success. You'll work with modern enterprise platforms, collaborate with international teams, and have the opportunity to influence the future direction of critical business applications.

To find out more about Huxley, please visit www.huxley.com

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales