Lead Allocator - Global Travel Team

Audley Travel; England; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Healthshield health cash plan

25 days of holiday

Birthday day off

Volunteering day off

Flexible hybrid work options

Gympass membership

Discounted Audley trips

Job summary

A premier travel company is looking for a Lead Allocator in Witney or London. You'll manage lead allocations for the Global Travel team, ensure effective communication with various departments, and provide administrative support during lower lead volumes. Ideal candidates will have strong organisational skills, be able to multitask, and have good knowledge of Office 365.

Qualifications

• Passionate about travel.
• Capable of multitasking and prioritising effectively.
• Ability to highlight capacity issues early.

Responsibilities

• Manage the Internal CRM trip and lead queue.
• Collaborate with Global Travel Managers for effective lead allocation.
• Provide administrative support when needed.

Skills

strong organisation and planning skills

excellent communication skills

time management skills

ability to work in an agile environment

calm under pressure

Tools

Office 365

MS Word

MS Excel

SharePoint

Outlook

Job description

Join to apply for the Lead Allocator - Global Travel Team role at Audley Travel

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Join to apply for the Lead Allocator - Global Travel Team role at Audley Travel

This range is provided by Audley Travel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Audley Travel

Join Audley Travel and become our next Lead Allocator within the Global Travel Team. If you're passionate about travel and have strong organisation and planning skills, we would love to hear from you!

Travel Shaped Around You: The Audley Way

We believe the best trips are those that reflect our clients unique way of seeing the world. For over 25 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

Lead Allocation:

• Your main responsibility will be managing the Internal CRM trip and lead queue for the Global Travel team and allocating new enquiries to the Global Travel Advisors.
• Ensuring that each lead is assigned to the right person at the right time by utilising the department lead tracker and input from Global Travel Managers.
• Working autonomously in the role you will be responsible for overall decision-making, with the support and guidance from Global Travel Managers.

Communication & Administrative Support:

• Collaborating closely with Global Travel Managers to understand team capacity and availability, and to provide timely updates on lead allocation challenges and opportunities.
• Highlighting any capacity issues early and communicating them to the GTT management team for decision-making.
• Cross-functional communication with Marketing, Administration, Client Experience, and Trade teams, as necessary.
• Providing administrative support to Global Travel Managers during periods of lower lead volumes, primarily related to team capacity and planning.

It Would be Great If

• You have strong organisation and planning skills and are capable of multitasking and prioritising effectively.
• You possess excellent communication skills across various channels and are a confident decision maker.
• You have the ability to work in an agile environment, supporting team objectives with administrative tasks.
• You have good time management skills, understanding time boxing and prioritising tasks to maximise individual and team productivity.
• You are calm under pressure with a resilient approach, particularly during periods of increased demand.
• You have a good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook.
• You embody the Audley values of being positive, being the difference, being one team and being passionate about travel.

What's In It For You

This role is located in our Witney, Oxfordshire office or our Shepherd's Bush, London office

Salary range of £25,000-£28,000 dependent on experience

️ ???? Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling

Holiday - 25 days rising to 30 days with length of service

A day off for your birthday

A day off for volunteering to support a charity, local support group or community work of your choice

Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office

Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps

Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

Enhanced family leave & pension scheme

️ Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites

Long service awards & sabbatical leave

The Interview Process

Our interview process involves 3 main stages:

• One of our recruiters will review your application personally, and if successful we will invite you to complete a video submission using a platform called HireVue. This provides an opportunity for you to answer some questions to help us explore your application further.
• A follow-up call with a recruiter to discuss next steps and share further details on the role.
• The last and final stage is an interview with two of our Regional Sales Managers from the hiring team.
• Outcome and final feedback. We also encourage you to provide us feedback, if you wish, to help us improve our recruitment process.

We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on [e-mail].

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!

Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Sales

• Industries

  Travel Arrangements

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