Lead Airport Operations Manager (24/7)

MAG (Airports Group); Kegworth; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Free parking

Subsidised public transport

Company discounts

Free Virtual GP service

Care Concierge service

Volunteering days

Job summary

MAG (Airports Group) is recruiting an Airport Duty Manager at East Midlands Airport. You will lead the day-to-day operation across airside, landside and the terminal, coordinating shift teams and resources to maintain safety, security and a first-class passenger experience 24 hours a day, seven days a week.

Reporting to the Head of Command and Control, you will drive operational resilience, manage incidents, consult senior leaders, and ensure adherence to Aerodrome licensing and local procedures

Qualifications

• Demonstrated leadership across multi-functional teams.
• Strong understanding of airport operations and safety.
• Experience with aerodrome licensing and regulatory requirements.
• Ability to coordinate across landside, airside and terminal operations.
• Proven track record in incident management and contingency planning.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the day-to-day airport operation, deploying resources to areas of greatest need.
• Oversee landside, terminal and airside functions to maintain safe, secure and efficient operations.
• Provide clear command and control during disruption and incidents.
• Deliver terminal service levels and passenger experience KPIs.
• Collaborate with airlines, ground handling, regulators and partners.
• Lead, coach and develop the duty team and shift briefings.
• Ensure contractors work safely and in compliance with permits to work.
• Maintain operational documentation and SOPs; ensure they are current.
• Drive resilience and continuous improvement by analysing service failures and implementing rectifications.

Skills

People leadership

Airport operations knowledge

Regulatory compliance

Emergency procedures

Stakeholder management

Communication

Decision making

Safety culture

Job description

MAG (Airports Group) is recruiting an Airport Duty Manager at East Midlands Airport. You will lead the day-to-day operation across airside, landside and the terminal, coordinating shift teams and resources to maintain safety, security and a first-class passenger experience 24 hours a day, seven days a week.

Reporting to the Head of Command and Control, you will drive operational resilience, manage incidents, consult senior leaders, and ensure adherence to Aerodrome licensing and local procedures