Airport Duty Manager – Lead 24/7 Operations & Safety

Manchester Airport plc.; East Midlands; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible and generous company pension

Free parking

Subsidised public transport

Huge range of company discounts

Free Virtual GP service

Care Concierge service

Two volunteering days per year

Job summary

MAG (Airports Group) is recruiting for an Airport Duty Manager at East Midlands Airport. You will lead daily airport operations 24/7, coordinating airside, landside and terminal activities to maintain safety and a high standard of customer service.

The role requires strong leadership, operational acumen and the ability to work a 24/7 roster. Reporting to the Head of Command and Control, you will drive performance, manage stakeholders and ensure regulatory compliance while delivering continuous

Qualifications

• Proven leadership of multi-disciplinary teams in a safety-critical environment.
• Experience delivering operational excellence and continuous improvement.

Responsibilities

• Lead the day-to-day airport operation, allocating resources to priority areas.
• Oversee landside, terminal and airside functions to ensure safety and efficiency.
• Coordinate disruption response and emergency procedures with clear communications.
• Deliver terminal service levels and passenger experience KPIs.
• Collaborate with airlines, ground handlers, retailers, emergency services and regulators.
• Motivate and develop the duty team through coaching and briefings.
• Ensure contractors follow safety procedures and permits to work.
• Maintain up-to-date operational procedures and documentation.
• Drive resilience and continuous improvement by recording failures and implementing fixes.

Skills

Leadership

Performance management

Stakeholder management

Communication

People management

Change management

Job description

MAG (Airports Group) is recruiting for an Airport Duty Manager at East Midlands Airport. You will lead daily airport operations 24/7, coordinating airside, landside and terminal activities to maintain safety and a high standard of customer service.

The role requires strong leadership, operational acumen and the ability to work a 24/7 roster. Reporting to the Head of Command and Control, you will drive performance, manage stakeholders and ensure regulatory compliance while delivering continuous