Lead AI-Driven Process & Automation Analyst

Lightspeedhq; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension contributions

Training opportunities

Health and wellness credit

Time off to volunteer

Employee networks and clubs

MacBook purchase program

Enhanced parental leave

Job summary

Lightspeed seeks a Lead Business Analyst, Process & Automation to join our Capital and Payments team. You will own end‑to‑end initiatives, diagnosing frictions, designing improved flows, and coordinating automation, data, and controls to deliver measurable value.

This is a hands-on, individual-contributor role with full ownership of your projects, including defining success metrics, testing readiness, and driving adoption across impacted teams.

Qualifications

• 7+ years in business analysis, process improvement, operations, implementation, or product operations.
• A track record leading complex cross-functional projects from problem definition through implementation and ongoing measurement.
• Strong analytical skills - you use data, queries, and dashboards to validate problems and prove outcomes, not only to report on them.
• Demonstrated ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans.
• Excellent stakeholder management, facilitation, written communication, and presentation skills, with a track record of driving alignment and outcomes across teams you do not manage.

Responsibilities

• Define: map end-to-end flows, trace handoffs, and understand how a process actually runs rather than how it is documented.
• Diagnose: separate root causes from symptoms and quantify where time, money, and customers are being lost.
• Design: turn what you find into clear requirements, better flows, and delivery plans with measurable success criteria, then build or coordinate the automation, tooling, data, and controls they depend on.
• Instrument: lead testing and launch readiness, track impact against agreed measures, drive adoption, and hand ownership back to the team that owns the outcome.
• Establish how we use AI agents in operations: identify where they create real leverage, then design, test, and deploy them for bounded, multi-step workflows, including the evaluation methods that prove they work.
• Partner with teams outside operations whose work affects these outcomes, and turn operational findings into business cases that help Product and Technology prioritize longer-term solutions.

Skills

Business analysis

Data analysis

Stakeholder management

Process improvement

Operations

Delivery leadership

Cross-functional collaboration

Tools

SQL

BI tools

Data modelling

Job description

Lightspeed seeks a Lead Business Analyst, Process & Automation to join our Capital and Payments team. You will own end‑to‑end initiatives, diagnosing frictions, designing improved flows, and coordinating automation, data, and controls to deliver measurable value.

This is a hands-on, individual-contributor role with full ownership of your projects, including defining success metrics, testing readiness, and driving adoption across impacted teams.