Lead AI Agent Architecture & Delivery

Parloa; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

Parloa in the United Kingdom is seeking a Manager, Agent Architecture to lead and build a team that transforms customer service with AI Agents. You will hire, coach, and own the quality of every delivery, with a meaningful portion of time spent on live customer engagements.

This role blends hands-on delivery with team leadership, capacity planning, and cross-functional collaboration with Sales, Product, and Engineering.

Qualifications

• Experience leading people, including first-time managers.
• 3+ years in conversation design and AI agent development.
• Expert in prompt engineering and API integrations.
• Strong project and stakeholder management with enterprise customers.
• Ability to reason about capacity and prioritization.

Responsibilities

• Team Leadership: Own hiring for Agent Architect roles, run weekly 1:1s, performance reviews, and career conversations.
• Capacity and Stakeholder Alignment: Set team goals and OKRs aligned with priorities, manage capacity across engagements, surface tradeoffs.
• Hands-on Agent Delivery: Guide customers through AI Agent implementations from strategy to end-to-end delivery.
• Quality and Best Practices: Define agent quality, enforce it, and document best practices for internal and external audiences.

Skills

People leadership

Conversation design

AI agent development

Prompt engineering

REST API integration

JavaScript

Project management

Stakeholder management

Job description

Parloa in the United Kingdom is seeking a Manager, Agent Architecture to lead and build a team that transforms customer service with AI Agents. You will hire, coach, and own the quality of every delivery, with a meaningful portion of time spent on live customer engagements.

This role blends hands-on delivery with team leadership, capacity planning, and cross-functional collaboration with Sales, Product, and Engineering.