Head of AI Agent Architecture

Parloa; Greater London; Presencial; GBP 110.000 - 170.000; Jornada completa

Descripción de la vacante

Parloa, London-based, is seeking a Manager, Agent Architecture to build and lead a team that transforms customer service with AI Agents. You will hire, coach, and own the quality of every AI Agent shipped, while also contributing directly to live deployments.

You will lead with credibility by doing the work alongside your team, and you will shape agent design, capacity planning, and best practices across high-impact programs for enterprise clients.

Formación

• 3+ years of conversation design and AI agent development experience.
• Experience leading people, including coaching and career development.
• Strong project and stakeholder management with enterprise customers.
• Advanced prompt engineering skills and ability to integrate REST APIs and JavaScript.

Responsabilidades

• Lead and hire a team of Agent Architects, set goals, and guide performance.
• Align team goals with Professional Services priorities and manage capacity across engagements.
• Personally guide AI Agent implementations from strategy to end-to-end delivery and escalation handling.
• Define and document agent quality standards and best practices for reuse across projects.

Conocimientos

People leadership

Conversation design

AI agent development

Prompt engineering

REST APIs

JavaScript

Project management

Stakeholder management

Herramientas

JavaScript

REST APIs

Descripción del empleo

Parloa, London-based, is seeking a Manager, Agent Architecture to build and lead a team that transforms customer service with AI Agents. You will hire, coach, and own the quality of every AI Agent shipped, while also contributing directly to live deployments.

You will lead with credibility by doing the work alongside your team, and you will shape agent design, capacity planning, and best practices across high-impact programs for enterprise clients.