Lead Agent Expeditor

Envoy Air Inc; Bonhill; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a stable and fast-growing airline that values your career development! In this role, you'll be part of a dedicated team, ensuring exceptional service and operational excellence. You will administer training programs, maintain inventory, and assist in customer correspondence. This is an exciting opportunity to work in a dynamic environment where your contributions will directly impact the passenger experience. With comprehensive benefits and employee flight privileges, this role is perfect for those looking to grow their careers in the aviation industry.

Benefits

Employee flight privileges

Training and development programs

Comprehensive health benefits

Qualifications

• Minimum age: 18; must possess a valid state driver’s license.
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• One year of customer service experience preferred.

Responsibilities

• Administers local training programs and maintains a safe operation.
• Responsible for processing Baggage Change Orders (BCO) in a timely manner.
• Coordinates with Crew Chiefs for baggage movement to prevent tracers.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Flexibility

Education

High School Diploma or GED

Tools

QIK

SABRE

Microsoft Excel

Microsoft Word

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities

• Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
• Maintains supplies and inventory control logs
• Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
• Assist management in the completion of administrative duties and to acts as a company representative when assigned
• Ensure contact is maintained with the Bagroom Supervisor regarding operation items.
• Reroute and/or re-tag misconnected bags, research untagged bags, and identify bags that were not sorted or not loaded.
• Responsible for processing Baggage Change Orders (BCO) in a timely manner, monitoring bag belts for items that do not belong such as pets, oversized items and Priority Parcel Service (PPS).
• Ensures proper follow-up with Bagroom Supervisor and also communicates with Passenger Service about re-routed bags and coordinates with Crew Chiefs for baggage movement to prevent tracers as necessary.
• May also be required to follow up with other stations or locations to locate lost or misplaced luggage.
• Will be required to complete designated paperwork, update queues worked and handle all opening and closing duties as assigned.

Qualifications

Who are we looking for?

Requirements

• Minimum age: 18
• High school diploma or GED equivalent
• Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• One year of customer service experience preferred
• Administrative, organizational, and planning skills preferred
• Proficient in QIK, SABRE, Microsoft Excel and Word preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.