Lead Administrator with Reception Duties

MyNewTerm; Gloucester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Professional development

Generous pension scheme

Blue Light Card

Employee Assistance Programme

Gym Discounts

Free eye tests

Car Benefit Scheme

Cycle to work scheme

Job summary

Gloucester Academy, part of Greenshaw Learning Trust, is seeking a proactive Lead Administrator to manage reception duties and oversee the reception team.

You will be the first point of contact for pupils, parents, visitors and staff, ensuring a welcoming and efficient administrative service across the school.

Qualifications

• English & Maths GCSE at Grade 4 or equivalent required.
• NVQ Level 3 Administration or willingness to train.
• First Aid qualification or willingness to train.
• Experience in a busy office environment and ability to work under pressure while remaining calm.
• Experience in an educational setting is desirable.

Responsibilities

• Greet all visitors, parents, contractors and students warmly and professionally.
• Manage the main school phone line and respond to or route calls; handle general email enquiries.
• Supervise or coordinate the wider reception/administration team.
• Enforce site security: sign-in/out, issue ID badges, verify DBS where required.
• Report safeguarding concerns promptly to the Designated Safeguarding Lead (DSL).

Skills

Visitor management

Phone handling

Team supervision

Security & DBS compliance

Safeguarding reporting

Education

NVQ Level 3 Administration

First Aid at Work

Job description

Be at the Heart of Our School

At Gloucester Academy, we know that excellent schools rely on dedicated staff in every role. We are looking for a committed Lead Administrator, with Reception Duties, to join our team and support the smooth running of the school.

Working alongside colleagues across the school, you will play an important part in delivering an efficient, professional and welcoming administrative service that supports the success of our whole school community.

About the Role

This is an exciting opportunity for an organised and proactive individual who enjoys working with people and thrives in a busy environment. As one of the first points of contact for pupils, parents, visitors and staff, you will play a key role in the daily life of the school, helping to create a positive experience for everyone who walks through our doors.

No two days are the same. From supporting school operations and managing administrative processes to building strong relationships with colleagues and families, you'll be at the heart of a vibrant school community where your contribution is genuinely valued. As a Lead Administrator you will be required to coordinate duties amongst the Reception/Administration Team.

Key aspects of the role include

• Greet all visitors, parents, contractors, and students warmly and professionally.
• Manage the main school phone, answering or routing phone calls and handling general office email enquiries.
• Supervise, mentor, or coordinate the wider reception team.
• Enforce strict site security by ensuring all visitors sign in/out, wear ID badges, and are verified against Disclosure and Barring Service (DBS) requirements.
• Report any safeguarding concerns immediately to the Designated Safeguarding Lead (DSL).

We're Looking For Someone Who:

• Strong academic record, including English & Maths GCSE at Grade 4 or equivalent.
• NVQ level 3 Administration qualification or the willingness to train
• First Aid Trained or the willingness to train
• Experience of a busy and sometimes pressurised office environment and the ability to work accurately under pressure in a busy environment and retain a calm demeanour.
• Experience in an educational setting

Why join Gloucester Academy and Greenshaw Learning Trust?

At Gloucester Academy, we have built our ethos on a strong set of core values which underpin everything that we do. Our aim is to give students at Gloucester Academy a better chance of success than if they attended any other school in the country.

Ambition, excellence and pride run through all aspects of school life.

Ambition

We have a strong desire and determination to achieve success. We believe there are no limits to what can be achieved. We do what it takes for as long as it takes. In other words, we go for it every day!

Excellence

We strive for greatness in everything we set our minds to. We endeavour to do our very best and excel in all aspects of school life.

Pride

We are ‘fiercely’ proud of ourselves, our school, our community and our Trust. We hold our heads high and feel a sense of togetherness and joy in our school.

Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive and inclusive education through primary schools and secondary schools. Our schools are based in London, Surrey, Berkshire, Gloucestershire and South Gloucestershire, Bristol and Plymouth. We also have three shared service hubs where our central teams can be based out of. We are building a family of like-minded schools, that collaborate to provide mutual support, share their good practice and learn from each other, whilst retaining and developing their own distinctive character. We thrive from collaboration at every level. We encourage a culture of sharing ideas and learning from one another. As a Trust of schools, we are ‘Always Learning’.

To get a feel of life at Greenshaw Learning Trust, please download our ‘Why you should work for GLT’ recruitment brochure on our jobs portal.

We offer our staff a range of benefits including:

• Professional development and career progression
• Generous pension scheme
• Blue Light Card
• An Employee Assistance Programme
• Gym Discounts
• Free eye tests
• Car Benefit Scheme
• Cycle to work scheme
• Being part of a great team and expanding organisation

Closing date for receipt of applications is Wednesday 21st October. We reserve the right to appoint before the closing date.

We are committed to building an inclusive, diverse workplace where everyone can thrive. If you require any support or adjustments to interact with us, please let us know.

Greenshaw Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects staff and volunteers to share this commitment.