Lead Administrator

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

NHS Discount across shops/restaurants

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff networking and support groups

Job summary

Oxford Health NHS Foundation Trust is seeking an experienced administrator/office manager to join our Single Point of Access (SPA) team. You will lead a team of B3 Administrators, supervise performance, and ensure efficient administrative support across CYP0-19 services.

You will plan workload, oversee recruitment, develop admin processes, liaise with senior management, and support service targets while maintaining high client satisfaction. DBS check is part of onboarding.

Qualifications

• Experience in administration management and supervision.
• Ability to coordinate workload and respond to service demand.
• Experience with DBS checks and onboarding processes.

Responsibilities

• Provide management and supervision to SPA team of B3 Administrators.
• Lead workload allocation to meet service targets and ensure high standards of performance.
• Coordinate with B4 Administrators and senior staff to support recruitment and onboarding.
• Develop and implement administrative systems, templates, and SOPs.
• Liaise with senior management and Performance and Information Team for efficient support.
• Line management and supervision of staff, including performance reviews.

Skills

Leadership

Team supervision

Performance reviews

Staff management

Job description

We have an exciting opportunity for an experienced administrator/office manager to join our large Single Point of Access (SPA) Team .

The SPA supports all the administrative function countywide for the Children and Young People 0-19 service(CYP0-19). The service incorporates the Health Visiting, School Health Nursing and Family Nurse Partnership services.

The successful candidate will provide management and supervision to our team of B3 Administrators and work in collaboration with our B4 Administrators, undertaking performance reviews, monitoring sickness absence, authorising annual leave and supporting recruitment.

They will lead and co-ordinate the workload in response to service demand and priorities to ensure administrative support is organised and responsive with high standards of performance .

They will manage the day to day allocation of workload in a timely and flexible manner ensuring staffing levels are adequate to support the demands of each task and ensuring service targets are met whilst ensuring client satisfaction.

They will work closely with Operational and Team Leads managing the office systems, whilst providing direct administrative support themselves.

The role is pivotal in ensuring and contributing to, the ongoing development and improvement of SPA .

Ensure comprehensive, effective and efficient administrative provision to the CYP0-19 Public Health Service.

Develop and maintain admin processes to support all patient pathways into the CYP 0-19 Public Health Service.

Responsible for creating and implementing administrative systems including electronic filing systems ,templates, standard operating procedures and suggesting how systems can be improved.

Lead and support developments to ensure the ongoing development of SPA.

Line management and supervision of staff.

To act as a central point of contact for queries and information on all administrative functions relating to the service.

Liaise with senior management and the Performance and Information Team in order to ensure effective, timely and efficient administrative support to the CYP0-19 Public Health Service.

Please note that this role will require us to undertake a DBS check as a part of your onboarding.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

For further details / informal visits contact: Name: Sandra Wollner Job title: SPA Team Lead Email address: [e-mail] Telephone number: 07833048634