Law Firm Operations Manager - Strategy & Compliance

Gibson Dunn; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Gibson Dunn, a leading global law firm in London, seeks a seasoned Operations Manager to support the Director of Administration in overseeing day-to-day operations. This is a senior leadership role requiring deep law firm experience, exceptional organisational skills, and the ability to manage complex projects in a fast-paced environment.

You will coordinate facilities, HR, IT, and finance, drive process improvements, supervise administrative staff, and ensure service excellence for attorneys.

Qualifications

• Minimum 7 years of progressive operations or administrative management experience in a law firm or professional services.
• In-depth understanding of the SRA rules and regulations, and experience supporting compliance within a legal practice.
• Strong organisational, problem-solving, and project management skills.
• Excellent communication and interpersonal skills.
• Ability to thrive in a high-pressure, detail-oriented, and confidential environment.
• Proficiency in Microsoft Office Suite; advanced Excel and PowerPoint skills.
• Ability to efficiently manage a proactive and reactive workload.

Responsibilities

• Work closely with the Director of Administration to manage daily operations across departments (Facilities, HR, IT, Finance, legal support).
• Support the Director of Administration in coordinating interdepartmental projects and process improvements to enhance operational efficiency and service delivery.
• Supervise administrative staff and ensure service excellence in support of attorneys and legal professionals.
• Monitor and report on key performance metrics, budgets, and vendor contracts.
• Provide support in overseeing space planning, office maintenance, and vendor relations.
• Assist in the implementation and enforcement of firmwide policies and procedures in line with SRA rules and regulations and ensure ongoing compliance.
• Support the Director of Administration in onboarding new partners, including coordination of internal resources, technology set-up, integration into firm operations, and orientation on policies and procedures.
• Support the Director of Administration in driving adoption of legal technology and operational tools, collaborating with IT and practice teams to support innovation and improve workflows.
• Manage special projects as assigned by the Director of Administration.

Skills

Operations management

Project management

Client service

Communication skills

Team leadership

Confidential environment

Tools

Microsoft Office

Excel

PowerPoint

Job description

Gibson Dunn, a leading global law firm in London, seeks a seasoned Operations Manager to support the Director of Administration in overseeing day-to-day operations. This is a senior leadership role requiring deep law firm experience, exceptional organisational skills, and the ability to manage complex projects in a fast-paced environment.

You will coordinate facilities, HR, IT, and finance, drive process improvements, supervise administrative staff, and ensure service excellence for attorneys.