Laundry & Uniforms Lead – Luxury Hotel Operations

Four Seasons Hotels and Resorts; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Excellent training

Career development pathways

Holiday entitlement up to 33 days

Life insurance

Employee recognition programs

Staff meals provided

Job summary

Four Seasons Hotel London at Park Lane is seeking a Laundry Manager to lead the Laundry and Valet operation. You will be responsible for the overall management and performance of the department, ensuring efficient handling of guest laundry, hotel linens, and employee uniforms.

You will develop a dedicated team, maintain exceptional standards of quality, service, and productivity while ensuring all procedures are followed, working closely with Housekeeping and other hotel departments to support

Qualifications

• Previous leadership experience within a hotel laundry, housekeeping, valet, or similar operational environment.
• Strong people management and team development skills.
• Excellent organisational and planning abilities.

Responsibilities

• Lead the Laundry and Valet team to deliver service in line with Four Seasons standards.
• Oversee day-to-day operations of all laundry, valet, linen, and uniform services.
• Organise daily operations according to business priorities and hotel occupancy levels.
• Monitor the quality of cleaning, pressing, folding, packaging, and delivery of guest laundry and employee uniforms.
• Manage guest requests and guest recovery situations with professionalism.
• Oversee departmental scheduling, labour management, and payroll control.
• Conduct regular coaching, quality audits, and performance reviews; identify training opportunities.

Skills

Leadership experience

People management

Organisational skills

Budgeting & cost control

Communication

Tools

MS Office

Job description

Four Seasons Hotel London at Park Lane is seeking a Laundry Manager to lead the Laundry and Valet operation. You will be responsible for the overall management and performance of the department, ensuring efficient handling of guest laundry, hotel linens, and employee uniforms.

You will develop a dedicated team, maintain exceptional standards of quality, service, and productivity while ensuring all procedures are followed, working closely with Housekeeping and other hotel departments to support