Laundry Attendant

The Hongkong and Shanghai Hotels, Limited; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Market-leading remuneration

Service charge

Attractive benefits

Job summary

The Peninsula London is seeking a Laundry Attendant to support the laundry operations for linen, guest, residents, and colleagues, reporting to the Wardrobe Supervisor. This role is central to maintaining the high standards of service synonymous with our luxury brand.

You will coordinate with internal teams and external providers, perform dry-cleaning and occasional pressing, and work night shifts as required to meet operational needs.

Qualifications

• Experience with high-quality fabric/linen handling.
• Passion for luxury hotel service with strong communication.
• Ability to work under pressure and night shifts as required.

Responsibilities

• Coordinate hotel linen, guest and staff laundry with internal and external providers.
• Provide dry-cleaning and occasional pressing services as needed.
• Monitor wash cycles and advise management on fabric quality and defects.

Skills

Laundry operations

Excellent communication

Time management

Flexibility

Night shifts

Job description

The Peninsula London is pleased to announce that we are seeking a Laundry Attendant that will report to the Wardrobe supervisor within the laundry department. This position will support the laundry operations with hotel linen, guest, residents, and colleagues' laundry, and follow up both internally and with external providers. We aim to ensure that all people feel like they belong and can have the ultimate experience, and service with a personalized and attentive dedicated team to look after them. Offering a high level of laundry services at The Peninsula London will only add to the level of high-quality services we offer our colleagues and guests that they can then attribute to being synonymous with our brand.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Coordinate hotel linen, guest, and staff laundry with internal and external laundry service providers, with proper, follow-up on all job orders pertaining to process, quality, discrepancies, and defects.
• Provide dry-cleaning services and at times pressing services, on all internal and external laundry services, with timely follow-up, with an aim to deliver ambitious standards of service in all areas.
• Keep control of the right wash cycles along with dry cleaning programs. Advise mid-management of any challenges regarding fabric discoloration, feel, quality and errors while handling the guest/staff laundry. Assist in always maintaining a clean laundry. Assist with machine cleaning prior to the end of each shift.

General requirements

• Laundry operations including high-quality fabric/linen experience.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.