Launch Manager (post M&A)

Dwelly; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Equity options

Job summary

Dwelly, a UK-based AI-enabled lettings and property management platform, seeks a Launch Manager (Post-M&A) to drive seamless client integrations across the UK. You will orchestrate the full launch cycle from onboarding to data migration and office consolidations, balancing operational excellence with human-centered transitions.

This role requires exceptional organization, analytical thinking, and top-tier communication as you travel to sites across the country.

Qualifications

• Experience in operational, integration/launch roles or strategy consulting.
• Strong organizational, analytical, and detail-oriented abilities.
• Outstanding communication and stakeholder management skills.
• Fluency in English and familiarity with UK business culture.
• Willingness to travel across the UK and work on-site.

Responsibilities

• Manage multiple integration projects across UK locations, overseeing onboarding and data migration.
• Lead data transfer, process migration, and onboarding communications for new clients.
• Resolve operational roadblocks and ensure all integration steps complete efficiently.
• Own post-launch issue resolution and monitor risk in acquired businesses.
• Coordinate on-site activities: accounting consolidation, office/lease terminations.
• Monitor KPIs and health metrics of acquired units to preempt issues.

Skills

Operational experience

Integration/launch experience

Highly organized

Analytical

Excellent communication

Fluency in English

Job description

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

We are seeking a highly organised and results-oriented Launch Manager (Post-M&A) to drive seamless client and operational integrations across multiple locations in the UK. The Launch function is the primary engine that translates each acquisition into revenue growth - this role involves orchestrating the full launch cycle, from client onboarding and data migration to office and lease consolidations, with a keen focus on both operational excellence and human-centered employee transitions. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a deep familiarity with British business culture

This role offers opportunities to expand responsibilities and eventually lead a larger team within the Launch function as the company scales

Key Responsibilities

• Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform
• Lead the data transfer, process migration, and onboarding communications for new clients to streamline their transition
• Actively resolve any operational roadblocks and ensure that all integration steps are completed efficiently
• Own post-launch issue resolution, including managing the risk register to protect the assets we've acquired

Operational & Administrative Oversight

• Coordinate and execute operational tasks such as accounting consolidation, office and lease terminations, and other administrative clean-up activities
• Ensure all operational facets are thoroughly addressed, setting up each launch for long-term success
• Monitor KPIs and health metrics of acquired businesses, proactively identifying potential issues and implementing early interventions

Talent & Team Transition Management

• Act as a liaison with stakeholders to support a smooth transition while preserving morale and engagement
• Help local teams build confidence in new systems and processes, setting them up to perform post-launch

Travel & Onsite Engagement

• Travel extensively across the UK, typically spending 2-3 months at a time (typically a few days a week) in various locations to ensure hands-on support for integration process
• Flexibility to adapt to diverse regional teams, fostering a collaborative environment with a deep understanding of local business nuance

Qualifications & Preferred Background

• Experience: strong operational, integration/launch experience, or following a top-tier career in strategy consulting
• Skills: Highly organized, analytical, and detail-oriented — must be extremely structured. Outstanding communication skills are essential.
• Cultural Fit: An appreciation of British culture, with an ability to work with traditional teams and achieve results quickly. Hands-on approach to integration tasks.
• Travel Flexibility: Readiness to work extensively on-site across the UK, adapting to new settings and maintaining a consistent, high level of service.
• Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts.
• Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail.
• Strong communication skills and fluency in English.
• Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.
• Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.

Compensation & Benefits

• Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration successes.

What is it like being a Dwelly employee? Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

We offer not a fancy office or a static workplace. Instead, this is solving one of the world’s most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day "hell yeah, that was me that did it all". Customer obsession rather than competition.