Launch Manager (Post-M&A)

Dwelly; Greater London; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Equity options

Job summary

Dwelly, a UK-based AI-enabled lettings and property management platform, seeks a Launch Manager (Post-M&A) to drive seamless client and operational integrations across the UK. You will own the full launch cycle from onboarding to data migration and lease consolidations, with a focus on operational excellence and employee transitions.

The role offers scope to expand responsibilities as the business scales, requiring a highly organized, analytical candidate with strong English communication and

Qualifications

• Experience in operational launches or integration programs.
• Excellent organizational and analytical detail orientation.
• Strong communication skills and stakeholder management.
• Willingness to travel across the UK and work on-site.
• Familiarity with British business culture.

Responsibilities

• Coordinate multiple integration projects across the UK from onboarding to data migration.
• Lead data transfer and process migration for new clients to Dwelly.
• Manage post-launch issues and risk register.
• Oversee accounting consolidation and office lease terminations.
• Monitor KPIs and health metrics of acquired businesses.
• Support talent transitions and maintain team morale.
• Travel extensively across the UK to support integrations.

Skills

Operational launch experience

Analytical skills

Excellent communication

English fluency

Job description

About Dwelly

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top‑notch technology to automate tenant management, payments, and post‑rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick‑and‑mortar real estate agencies, integrating them into a tech‑enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

Position Summary

We are seeking a highly organised and results‑oriented Launch Manager (Post‑M&A) to drive seamless client and operational integrations across multiple locations in the UK. The Launch function is the primary engine that translates each acquisition into revenue growth – this role involves orchestrating the full launch cycle, from client onboarding and data migration to office and lease consolidations, with a keen focus on both operational excellence and human‑centered employee transitions. The ideal candidate will thrive in a fast‑paced environment, be analytically minded, and demonstrate a deep familiarity with British business culture.

This role offers opportunities to expand responsibilities and eventually lead a larger team within the Launch function as the company scales.

Key Responsibilities

• Launch Execution & Client Migration Management
• Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform.
• Lead the data transfer, process migration, and onboarding communications for new clients to streamline their transition.
• Actively resolve any operational roadblocks and ensure that all integration steps are completed efficiently.
• Own post‑launch issue resolution, including managing the risk register to protect the assets we’ve acquired.
• Operational & Administrative Oversight
• Coordinate and execute operational tasks such as accounting consolidation, office and car lease terminations, and other administrative clean‑up activities.
• Ensure all operational facets are thoroughly addressed, setting up each launch for long‑term success.
• Monitor KPIs and health metrics of acquired businesses, proactively identifying potential issues and implementing early interventions.
• Talent & Team Transition Management
• Act as a liaison with stakeholders to support a smooth transition while preserving morale and engagement.
• Help local teams build confidence in new systems and processes, setting them up to perform post‑launch.
• Travel & On‑site Engagement
• Travel extensively across the UK, typically spending 2‑3 months at a time (typically a few days a week) in various locations to ensure hands‑on support for integration processes.
• Flexibility to adapt to diverse regional teams, fostering a collaborative environment with a deep understanding of local business nuances.

Qualifications & Preferred Background

• Experience: strong operational, integration/launch experience, or following a top‑tier career in strategy consulting.
• Skills: Highly organized, analytical, and detail‑oriented – must be extremely structured. Outstanding communication skills are essential.
• Cultural Fit: An appreciation of British culture, with an ability to work with traditional teams and achieve results quickly. Hands‑on approach to integration tasks.
• Travel Flexibility: Readiness to work extensively on‑site across the UK, adapting to new settings and maintaining a consistent, high level of service.
• Experience in operational businesses and client‑facing roles, with a demonstrated ability to multitask and manage numerous moving parts.
• Strong numerical and analytical skills, with a "get things done" attitude and excellent attention to detail.
• Strong communication skills and fluency in English.
• Startup mentality: resilience, adaptability, and ability to thrive in a fast‑paced environment.
• Strong problem‑solving skills – ability to approach challenges logically and propose practical solutions.

Compensation & Benefits

• Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.

Company Values

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long‑term thinking

Legal & Data Retention

By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.