Launch Clinic Care & Patient Flow Assistant

Metabolic London; Knightsbridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Metabolic London is opening a new clinic in October 2026 and seeks a Healthcare Assistant to own the patient experience on site, from welcoming patients to supporting clinicians with observations and sample handling. You will help establish patient flow and room readiness as the London site grows.

You will work between the clinical team and operations, ensuring smooth coordination, accurate records, and a calm, professional environment for patients and staff during a high-velocity launch.

Qualifications

• Right to work in the UK and availability to start immediately.
• Previous experience in a healthcare, clinical, or patient facing support role.
• Willingness to undergo an Enhanced DBS check.
• Up to date immunization record, including Hepatitis B.
• Strong communication skills and a calm, professional manner with patients.
• Comfortable working flexible shifts to support clinic opening hours.

Responsibilities

• Join immediately to support final preparation ahead of the October 2026 clinic opening.
• Support the fit out and stock of clinical rooms ahead of the London clinic opening.
• Help establish the initial patient flow and appointment turnaround process alongside the clinical lead.
• Flag equipment, supply, or workflow gaps early so they are resolved before go live.
• Welcome patients, confirm appointment details, and prepare them for consultations.
• Take routine observations such as blood pressure, weight, and glucose readings under clinical guidance.
• Support sample collection and correct labelling in line with clinic protocol.
• Reassure and inform patients about what to expect during their visit.
• Support patients with mobility, seating, or personal comfort needs during their visit.
• Treat every patient with dignity, privacy, and respect for their individual preferences.
• Respond calmly to patients who are anxious or unwell, escalating to a clinician where needed.
• Keep consultation and treatment rooms stocked, clean, and ready between patients.
• Check and maintain clinical equipment, escalating faults or servicing needs promptly.
• Follow infection control and hygiene procedures at all times.
• Work closely with reception to keep the daily schedule running on time.
• Communicate patient needs and delays clearly to clinicians and the clinic manager.
• Support administrative tasks such as updating patient records accurately and on time.
• Follow CQC standards and clinic safeguarding, consent, and confidentiality procedures.
• Handle patient data in line with UK GDPR and clinic information governance policy.
• Report incidents or near misses through the clinic's established reporting process.
• A smooth, on time patient flow through the clinic day.
• Accurately recorded patient observations and samples, correctly labelled and logged.
• Clinical rooms consistently stocked and ready ahead of each appointment.
• Early input into the London site's patient flow and room turnaround checklists.
• Timely escalation of equipment, supply, or safety issues.
• Up to date, accurate patient records in the clinic system.

Skills

Communication

Education

Level 3 NVQ or Diploma in Health and Social Care, or equivalent

Phlebotomy or venepuncture certification

Experience in diabetes/metabolic health or private healthcare

Familiarity with electronic patient record systems

Job description

Metabolic London is opening a new clinic in October 2026 and seeks a Healthcare Assistant to own the patient experience on site, from welcoming patients to supporting clinicians with observations and sample handling. You will help establish patient flow and room readiness as the London site grows.

You will work between the clinical team and operations, ensuring smooth coordination, accurate records, and a calm, professional environment for patients and staff during a high-velocity launch.