Launch Administrator - Part-Time, Youth Support Admin

Step by Step Partnership; Aldershot; Hybrid; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Life assurance

Casual dress code

Company pension

24/7 GP access

Training

Funded qualification after probation

Health cash plan

Employee Assistance Programme

Weekday work only

Job summary

Step by Step Partnership is seeking a part-time Launch Administrator in Aldershot to act as the first point of contact for the Launch service. You will provide friendly, efficient administrative support, manage referrals, appointments, and records, and help ensure data integrity and secure handling of information.

This role supports the team in reporting tasks and front-of-house duties. The position operates Monday to Friday with no weekend work; safeguarding and DBS checks apply.

Responsibilities

• Receive, record and process referrals into the Launch service.
• Check referral information for completeness and follow up missing information where required.
• Maintain service databases and ensure information is accurate, up to date and stored securely.
• Complete all data collection and compliance requirements.
• Support monthly and quarterly reporting tasks as required.
• Answer young people, professionals and partner agency queries via telephone, email and other digital channels.
• Welcome visitors, young people and professionals to the service in a friendly and professional manner.
• Support young people who walk into the service by helping them understand how to access Launch support, complete referral information where appropriate, or be signposted to suitable services.
• Arrange appointments into the service, confirming, cancelling and changing appointments where required.
• Maintain service appointment information, waiting lists and related records.
• Provide reception duties and front-of-house support.
• Provide administrative support to Launch staff, including preparing documents, updating records, taking messages, scanning, photocopying and filing.
• Support staff with arranging meetings, preparing paperwork and maintaining service information.
• Support the administration of move-on properties, including maintaining records, tracking relevant paperwork and helping to coordinate information between staff, young people and partner agencies.
• Assist with arranging appointments or meetings relating to move-on accommodation and ensure information is recorded accurately.
• Support the team with documentation linked to property processes, tenancy-related administration and follow-up actions where required.
• Arrange meetings and take meeting minutes where necessary.

Job description

Step by Step Partnership is seeking a part-time Launch Administrator in Aldershot to act as the first point of contact for the Launch service. You will provide friendly, efficient administrative support, manage referrals, appointments, and records, and help ensure data integrity and secure handling of information.

This role supports the team in reporting tasks and front-of-house duties. The position operates Monday to Friday with no weekend work; safeguarding and DBS checks apply.