LatAm Property Production Support Specialist

Lawes Consulting Group; Greater London; On-site; GBP 40,000 - 52,000; Full time

Job summary

Lawes Consulting Group is seeking an experienced Property production support professional to join our LatAM operations, delivering high-quality technical service across the full client lifecycle.

You will prepare slips and documentation, review market materials, and liaise with brokers and markets to progress placements, renewals, and client requests, while ensuring regulatory and Contract Certainty compliance.

Qualifications

• Sound experience in production support, client services or broking support with Property focus.
• Essential property insurance experience and exposure to reinsurance.
• LatAM market experience beneficial; Spanish/Portuguese desirable but not required.
• Experience in fast-paced, client-facing environments with tight deadlines.
• Understanding of regional market dynamics and client interactions.
• Experience managing client accounts through completion and renewals.
• Ability to juggle multiple priorities and maintain accuracy.

Responsibilities

• Provide regional broker support to Property broking teams covering LatAM, preparing renewal statistics and documentation ready for market placement.
• Produce and review market and client documentation, including slips, wordings and clauses across Property insurance and reinsurance.
• Support with drafting client evidence of coverage, including Debit/Credit Notes and all related documentation.
• Submit Slips and LPANs to Bureau (XIS) for signing and utilise London Market portals including the XIS Insurance Portal, IMR and Lineage.
• Resolve technical queries from clients, brokers and internal stakeholders in a timely manner.
• Maintain internal paper and electronic systems, databases and workflows in line with Contract Certainty and regulatory guidelines.
• Use company broking systems to produce documents and accounting entries, ensuring their accuracy.
• Build and maintain strong relationships with LatAM markets, clients and colleagues to provide optimal service.
• Continuously review client service delivery to achieve optimal client satisfaction.
• Prepare slips, endorsements and contract documentation for Property placements (insurance and reinsurance).
• Liaise with brokers and markets to progress placements and renewals.
• Manage client portfolios through to completion, ensuring all documentation is accurate and timely.
• Assist with client liaison, handling LatAM queries and data requests promptly.
• Support broking teams with renewal statistics and preparation of placement documentation.
• Maintain accurate records across internal systems and databases.
• Ensure all workflows meet Contract Certainty and regulatory requirements.

Skills

Property experience

LatAM knowledge

Communication

Client services

Attention to detail

Multitasking

Regulatory knowledge

Education

CII qualification

Job description

Lawes Consulting Group is seeking an experienced Property production support professional to join our LatAM operations, delivering high-quality technical service across the full client lifecycle.

You will prepare slips and documentation, review market materials, and liaise with brokers and markets to progress placements, renewals, and client requests, while ensuring regulatory and Contract Certainty compliance.