Larger Works Officer Housing / Construction

Bromsgrove District Housing Trust; Greater London; On-site; GBP 37,000; Full time

Job summary

A community housing organization is seeking a Larger Works Officer in Greater London. This role is crucial for overseeing significant repairs and ensuring high standards of customer satisfaction. Candidates should have at least 5 years of experience in the construction industry and a strong commitment to effective communication. The position offers a permanent full-time contract with excellent benefits and opportunities for professional growth.

Benefits

32 days annual leave plus bank holidays

Holiday purchase scheme

Defined contributions pension

Life insurance availability

Employee Assistance Programme

Healthcare Cash Back Scheme

Free parking and refreshments

Qualifications

• Minimum of 5 years experience in construction, ideally from a trade background.
• Excellent communication skills and commitment to customer satisfaction.
• Strong IT skills and experience in the Residential Social Landlord Sector is desirable.

Responsibilities

• Ensure timely communication and customer satisfaction.
• Take responsibility for larger repairs and effective scheduling.
• Collaborate with teams for quality inspections and repairs.

Skills

Communication skills

Customer satisfaction focus

Basic IT proficiency

Education

HNC / HND in Building Construction

Job description

Larger Works OfficerHousing / Construction

Bromsgrove, Worcestershire

£36,575.24 per annum + excellent benefits

Permanent, Full Time(37 hours per week)

Closing Date : Monday 2nd January 2026 at 9am

Interview Date : Monday 12th January 2026

In person interviews

We have an exciting opportunity for a Larger Works Officer to join our team and play a vital role in ensuring that significant repairs, property adaptions and damp and mould remediation across our housing stock are delivered to the highest standards!

The Role

This position is central to maintaining safe, sustainable homes and improving the living conditions of our residents, in line with the organisations values and objectives. By combining technical expertise with a strong customer focus, the role ensures that every solution is practical, cost effective and compliant with regulatory requirements.

You will

• Ensure excellent customer satisfaction is achieved at all times by maintaining timely and informative communication with customers
• Take full responsibility for all referred larger repairs
• Effectively diagnose and schedule repairs both internally and externally to our housing stock, providing resolutions and giving technical guidance where required
• Work closely with Customer Liaison officers to undertake pre and post quality inspections of all works, ensuring customer handover and sign off
• Work collaboratively with other BDH teams to effectively deliver larger repairs and damp and condensation works
• Liaise with the Building Surveyors and asset management regarding element & component replacements
• Update our housing management system with timely and accurate information regarding repairs delivery and customer communication

About you

• Minimum of 5 years experience within the construction industry, preferably from a recognised trade background
• An excellent communicator, and ensure that customer satisfaction is regarded as their highest priority
• Proficient in the use of basic IT systems
• Experience of working within the Residential Social Landlord Sector (Desirable)
• HNC / HND minimum in Building Construction or similar recognised qualification (Desirable)

What we can offer in return

• 32 days annual leave plus bank holidays
• Holiday purchase scheme buy up to an additional 5 days holiday per year
• Holiday buy back scheme
• BDH will buy up to 10 days holiday back from staff
• Team budget every year to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy

Pension scheme

• Defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Healthcare Cash Back Scheme
• Healthshield

Retail discounts scheme

• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Essential Mileage

BDH reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.