Large Loss Claims Handler

First Central; Manchester; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking insurance firm as a Large Loss Claims Handler, where your expertise in managing catastrophic personal injury claims will make a significant impact. In this dynamic role, you will handle complex claims exceeding £1 million, working closely with internal teams and external stakeholders to ensure timely resolutions. The company values flexibility, offering a hybrid working model that promotes collaboration while allowing you to work from home. With a focus on professional growth and a supportive environment, this is an exciting opportunity to advance your career while making a real difference in the lives of customers during challenging times.

Benefits

Flexible working hours

Hybrid working model

Supportive work environment

Career development opportunities

Qualifications

• Proven track record in handling large loss personal injury claims.
• Extensive knowledge of motor claims and relevant legislation.

Responsibilities

• Manage catastrophic personal injury claims from start to finish.
• Liaise with stakeholders to ensure timely settlement of claims.

Skills

Negotiation

Organisational Skills

Analytical Skills

Attention to Detail

Communication Skills

Problem-Solving Skills

Customer Service Skills

Data Analysis Skills

Education

Extensive motor claims experience

Senior level experience in financial services/motor insurance

Tools

Claims Management Software

Job description

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

We’re looking for a dedicated and highly skilled Large Loss Claims Handler to join our dynamic team who can make a real impact in either Salford Quays, Manchester or Haywards Heath, West Sussex.

The successful applicant will report to our Head of Large Loss and pro-actively manage a caseload of new and existing catastrophic personal injury claims potentially exceeding £1 million+ and involving claims of the utmost severity. This will include spinal cord injuries, brain injuries, and limb amputation. Your day-to-day duties will involve working closely with other departmental colleagues, external solicitors, and stakeholders with an ultimate goal of settling significant complex and sensitive claims in a timely and professional manner.

You will be joining a valuable and busy department in our business. You should be a team player, able to use your own initiative and plan your workload independently whilst collaborating widely with internal and external stakeholders to deliver an outstanding service to the Insurer, Reinsurers, and our Customers.

Core skills we’re looking for to succeed in the role:

1. Negotiation: Strong negotiation skills in reaching settlements that are fair and satisfactory for all parties involved.
2. Organised: The ability to stay organised and manage multiple claims simultaneously is vital.
3. Analytical: Able to analyse complex claim information and make informed decisions is essential.
4. Attention to detail: Accuracy and attention to detail are necessary to ensure all aspects of a claim are thoroughly reviewed and documented.

We love flexibility and hybrid working to include 1 day a week in the office for team collaboration and 4 days from home depending on business requirements. This is a Monday to Friday role 9am to 5:30pm joining a valuable and busy team in our business.

If you’re ready to take on an exciting challenge and grow your career with us, we want to hear from you! Apply now and become a key player in our success story.

What’s involved:

• Manage a range of catastrophic personal injury claims from the outset to a conclusion.
• Being fully conversant with the relevant sections of the Civil Procedure Rules, Personal Injury Pre action Protocol, Rehabilitation Code, the Road Traffic Act, and the implications of being RTA/ART75 insurer to include litigation.
• Liaise closely with the Head of Large Loss to ensure that the reserves fully reflect the anticipated level of damages and costs on each large loss claim.
• Build and maintain relationships with reinsurers, panel solicitors, and other stakeholders to each claim.
• Process payments on claims files in accordance with your authorities and to undertake payment authorisations.
• Ensuring that all your allocated claims files are reserved accurately and promptly and in accordance with our reserving philosophy.
• Maintain your own diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims.
• Identify potential fraudulent claims and action as per company guidelines.
• Handling litigated cases in accordance with procedural requirements.
• To provide a point of technical referral to junior employees.
• Assist the delivery of our claims business plan and income targets.
• Deputise workloads during team absence.
• Constantly improve your understanding of technical issues in your specialist area.
• Work closely with other teams and departments to ensure consistency, best practice, and compliance.
• Any other reasonable duties as required.

Experience & knowledge:

• Extensive motor claims experience at a senior level within financial services/motor insurance.
• Proven track record in handling large loss personal injury claims in excess of £500,000 including catastrophic reinsurance claims in excess of £1,000,000.
• Excellent understanding of all aspects of motor claims, including personal injury, reinsurance, and relevant legislation.
• Knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims.
• Solid working knowledge of the Civil Procedure Rules, Personal Injury Pre action Protocol, Rehabilitation Code, the Road Traffic Act, and the implications of being RTA/ART75 insurer.
• Good commercial awareness and sound understanding of tactics surrounding the negotiation and litigation of claims.
• Good understanding of wider business objectives and operational requirements.

Skills & qualifications:

• Excellent communication skills, both verbal and written.
• Good time management and organisation skills with the ability to prioritise work.
• Problem-solving skills with the ability to adopt a logical approach to resolving problems.
• Strong customer service skills.
• Good data and statistical analysis skills.
• Negotiation and influencing skills.
• Computer literate.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive.

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.