Housing Income Officer M016

Charnwood Borough Council; Charnwood; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Most services closed at Christmas

Professional development

LGPS pension

Free parking

Job summary

Charnwood Borough Council is seeking a Housing Income Officer to join our Housing Income Team on a permanent, full-time basis. You will manage a patch of around 1,160 homes across urban and rural communities, taking a proactive approach to rent collection, preventing arrears and working with tenants to find practical solutions when financial difficulties arise.

The role requires experience in income management or credit control, the ability to handle a busy caseload, and a commitment to

Qualifications

• Experience in income management or credit control.
• Ability to balance support with enforcement where needed.
• Knowledge of welfare benefits, debt and money guidance.

Responsibilities

• Manage a patch of around 1,160 homes across urban and rural areas.
• Proactively collect rent and prevent arrears.
• Work with tenants to find practical solutions during financial difficulties.
• Make sound decisions to achieve positive outcomes and manage a busy caseload.

Skills

Income management

Credit control

Tenant support

Job description

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location_on Location Charnwood Borough Council Offices

work_outline Basis Full time

Job profile for Housing Income Officer M016

Housing Income Officer M016

location_on Charnwood Borough Council Offices 25/10/2026

Job details

Salary £33,119 to £35,570 Contractual hours 37 Basis Full time Date posted 08/10/2026 Job reference 2020 Attachments attachment M016 Housing Income Officer.pdf

Job overview

Would you like a role where you can make a real difference to people's lives while helping to protect vital housing income?

Charnwood Borough Council is looking for a motivated and experienced Housing Income Officer to join our Housing Income Team on a permanent, full-time basis.

Role Overview:

You’ll manage a patch of around 1,160 homes across urban and rural communities, taking a proactive approach to rent collection, preventing arrears and working with tenants to find practical solutions when financial difficulties arise.

What we’re looking for:

We’re looking for someone with experience in income management, credit control or a similar environment who can balance support with appropriate enforcement. You’ll be confident managing a busy caseload, making sound decisions and taking action to achieve positive outcomes.

With knowledge of welfare benefits, debt and money management, you’ll help tenants access appropriate support while remaining focused on performance and maximising rental income for the Council.

If you’re organised, resilient, comfortable having difficult conversations and motivated by helping people while delivering results, we’d like to hear from you.

What we offer:

Agile working for many roles which help employees to achieve a work/life balance with a mix of office and homeworking

• Generous annual leave of between 35.5 to 40.5 days of leave (depending on length of service) inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath‑taining landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

Are you ready for a challenging and interesting role where you can make a real difference? If so, we look forward to receiving your application.

If you would like an informal chat about the role please contact Kal Gokal on 07590 622632.

No agencies please.