Lactalis UK & Ireland – Customer Demand Planner

Lactalis Ltd.; Redhill; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Demand Planner to take full responsibility for customer forecasts and enhance service levels while minimizing waste. This hybrid role involves collaborating with commercial teams and managing supply chain operations to achieve KPIs. You'll engage with customers, negotiate solutions, and utilize advanced analytical skills to drive performance. If you're passionate about optimizing supply chains and building strong business relationships, this opportunity offers a dynamic environment where your contributions will make a significant impact.

Qualifications

• Minimum 2 years’ experience in FMCG supply chain with demand planning expertise.
• Strong analytical skills and proficiency in Microsoft Office applications.

Responsibilities

• Create customer forecasts to measure performance against budget.
• Manage supply chain issues and negotiate solutions with customers.
• Collaborate with logistics providers to improve efficiency.

Skills

Analytical Skills

Communication Skills

Demand Planning Expertise

Collaboration

Education

Bachelor's Degree in Supply Chain Management or related field

Tools

FuturMaster

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Lactalis UK & Ireland – Customer Demand Planner

Location: Redhill, Surrey. Hybrid working, 2 days working from home per week

Summary: Full end-to-end responsibility for the customer forecast, ensuring optimal customer service and minimal waste through collaboration with the customer and commercial teams.

Reporting Line: Customer Demand Planning Manager

Direct Reports: N/A

Main tasks and responsibilities:

1. Create short, medium, and long-term customer forecasts to measure performance against budget.
2. Serve as the supply chain contact for the customer regarding service or supply issues; manage scenarios and contingencies to improve supply.
3. Reduce excess waste by negotiating derogations, clearance deals, or other solutions with customers.
4. Represent supply chain in internal and external projects as required.
5. Build and maintain proactive relationships with customers, utilizing knowledge of portal systems to monitor and manage in-store performance aligned with KPIs.
6. Monitor orders, EPOS, stockholding, OSA, waste, and other data to assist with stock management.
7. Collaborate with third-party logistics providers to address operational issues and identify efficiency opportunities.
8. Achieve departmental and customer-specific KPIs.
9. Challenge relevant business decisions impacting supply chain KPIs and escalate when necessary.
10. Coordinate with internal teams and customers on NPD and delist forecasts for accurate planning.
11. Participate actively in the IBP process and business unit meetings.
12. Conduct weekly 1-2-1 meetings with the sales team as per responsibilities.
13. Communicate data related to service or waste promptly and facilitate action plans.
14. Regularly cleanse data within FuturMaster to maximize system utility.
15. Coordinate seasonal event meetings for planning and review.
16. Work with supply planners and 3PL daily to optimize order fulfillment.
17. Prioritize stock with supply planners and commercial teams when allocations are needed.
18. Collaborate with the Debit Note team to resolve issues.
19. Minimum 2 years’ experience in FMCG supply chain, with demand planning expertise.
20. Experience working with commercial teams.
21. Strong analytical skills and proficiency in software such as Word, Excel, PowerPoint, Outlook.
22. Effective verbal and written communication skills at all levels.
23. Knowledge of Futurmaster preferred.
24. Ability to develop strong business relationships through effective communication.

The job description aims to encompass the broad responsibilities and requirements of the role. Variations may occur but will be appropriate for the position.

If interested, please send your CV, salary expectations, right to work information, and notice period to: [e-mail]

(Only candidates with the right to work in the UK will be considered.)

To apply, complete the job vacancy form below.

Redhill Application

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